Service Co-ordinator – Helpdesk – 12 month FTC

EQUANS is looking for a Service Coordinator – Helpdesk to join our team on our HMCTS contract based in Stoke‑on‑Trent (ST4) on a 12 month fixed‑term contract. This full‑time role works 40 hours per week (8 hours per day, 08:00–16:30, Monday to Friday with a 30 minute unpaid break) and offers a competitive salary and benefits package.

Responsibilities

• Deliver excellent administration skills, including email and admin.
• Respond to, plan and organise the full lifecycle of both reactive and planned maintenance works through to job completion, utilising the CAFM system.
• Plan and dispatch maintenance works to a number of engineers, sub‑contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate.
• Prioritise tasks and manage workload effectively.
• Ensure accuracy in data entry, documentation, and reporting.
• Keep track of service requests, maintain records, and follow established processes.

Benefits

• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Programme and access to mental wellbeing app.

Qualifications

• Hold 3 GCE’s at Grade C or above or equivalent
• Customer service experience
• Knowledge of FM helpdesk operations
• Ability to manage workloads effectively
• Good written and verbal communication skills
• Self‑motivated, professional and enthusiastic
• Positive team member with the ability to work on own initiative
• Willingness to learn and embrace change
• Able to work in a fast‑paced environment

For this role you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a relocation package with this job role. Certain roles may require applicants to undergo a Disclosure check.

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