What this job involves
The Global Process Program Manager will play a vital role on the Travel and Events team, working cross-functionally to execute the implementation strategy that supports operational infrastructure and service delivery effectiveness. This role is responsible for the execution of project implementations across APAC, EMEA, and LATAM regions. As an ideal candidate, you are an analytical thinker and detail-oriented professional who thrives in a fast-paced and constantly evolving environment, a goal-oriented high achiever who understands the importance of working backwards to exceed expectations, establishing scalable frameworks for major site expansions while ensuring consistent service delivery across all global locations.
What your day-to-day will look like
- Execute the implementation strategy and operational plans for T&E’s globalization across APAC, EMEA, and LATAM regions, ensuring project team members complete key deliverables on schedule while establishing scalable frameworks for major site expansions
- Create playbooks, workflows, journey maps, and standard operating procedures (SOPs) to reduce duplicative regional-specific standards, building reusable operational frameworks and documenting vendor partnerships that enable consistent service delivery across all global locations
- Manage operational project plans, resources, deadlines, and risks for simple to standard project and supplier implementations, providing updates, communicating challenges or barriers, and translating them into actionable plans that support global expansion objectives
- Proactively analyze deadlines and competing priorities across multiple site launches, creating prioritization plans to ensure objectives are met while balancing the complexity of simultaneous regional operations
- Anticipate resistance as a result of new or updated processes, analyze change impact for better utilization and adoption of SOPs, and implement strategic change management programs that prevent inconsistencies and escalations across regions
- Lead simple to standard project and supplier implementations on behalf of the Travel and Events team, ensuring standardized approaches are applied across all regional expansions
- Collaborate with Training Manager to transform process documentation into executable trainings, whether internal or customer-facing, ensuring consistent knowledge transfer across global teams
- Assist with other related tasks as assigned to support the team’s globalization strategy and operational excellence
Required Qualifications
- 3-5+ years of project management or meetings & events operations management experience
- 3-5+ years implementing organizational initiatives
- Strong analytical and problem-solving skills
- Demonstrated ability to manage and prioritize multiple/competing projects and timelines
- Strong communication skills, both verbal and written
- Working knowledge of organizational change management processes
- Experience creating process maps, playbooks, standard operating procedures, and journey maps
Preferred Qualifications
- 2-4 year college degree or equivalent work experience
- 3+ years implementing meeting and event or travel program organizational initiatives (e.g., Strategic Meetings Management or corporate business travel programs)
- Third‑party meeting management vendor/agency operations, consulting, and/or implementation experience
- Experience using waterfall, Six Sigma yellow or green belt, Lean, or Agile implementation methodologies
- Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) designation
- Experience managing direct reports
- Experience working in project management technology (e.g., Asana, Smartsheet, Jira, or equivalent)
- Experience communicating with all levels of stakeholders
- Demonstrated track record of cultivating strong working relationships and driving collaboration across multiple teams/stakeholders
Location
Onsite
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
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