Warehouse Administrator

Shift Pattern

Monday to Friday, 9:00 – 17:00 (may be required to work 6:00 – 14:00 or 14:00 – 22:00 depending on operational requirements)

Area of Responsibility: Warehouse Administration

• Provide administrative support to warehouse operations, ensuring all paperwork and system records are accurate and up to date
• Create, process, and file delivery notes, goods-in records, pick lists, and dispatch documentation
• Maintain accurate records for inbound, outbound, and returned goods
• Support shift managers and supervisors with daily operational reporting.

Area of Responsibility: Stock Control & Systems

• Update and maintain Warehouse Management System (WMS) data, including receipts, movements, adjustments, and despatches
• Investigate and resolve stock discrepancies in line with agreed procedures
• Assist with cycle counts and full stock takes, including reporting variances
• Ensure data accuracy to meet customer and audit requirements

Area of Responsibility: Customer & Client Support

• Act as a key point of contact operationally for customer queries relating to orders, stock, and deliveries, supporting the customer service team with responses
• Provide timely and accurate information to customers in line with service level agreements (SLAs)
• Escalate issues or risks that may impact service or accuracy.

Area of Responsibility: Transport & Dispatch Support

• Liaise with transport providers and internal planning teams to support booking, despatch, and delivery activities
• Ensure all despatch documentation is completed accurately and on time
• Support proof of delivery (POD) tracking and query resolution.

Area of Responsibility: Compliance, Health & Safety

• Ensure all documentation is completed in line with company procedures, customer requirements, and legal obligations
• Support compliance with Health & Safety, and quality standards
• Always maintain audit-ready records.

KPI’s

• Accuracy of system data and documentation
• Timeliness of order and stock updates
• Stock variance and investigation closure
• Customer service responsiveness and quality

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