{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Data Analyst (Customer Operations)”, “description”: “
Requirements
- Solid experience in SQL
- Experience with Google BigQuery preferable
- Experience working with relational and non-relational data sources
- Experience using Google Looker Studio (formerly Data Studio), or similar products
- Data visualisation and data storytelling skills
- Familiarity with data modelling concepts
- Experience of requirements gathering and stakeholder management
- Knowledge of Google Sheets
- Familiarity with fundamental statistical concepts
- Highly diligent with exemplary attention to detail
- Strong communicator with ability to articulate complex technical subject matter to non-technical users
- Worked with data supporting a Contact Centre operational environment
- The successful candidate will be a data enthusiast, possessing curiosity and an inquisitive attitude and need to be comfortable with data manipulation, processing and modelling. You will have an appreciation for self‑service analytics and data governance.
What the job involves
- We are looking for a Data Analyst to join our Business Intelligence team. You will work in a team alongside other analysts to develop data pipelines, transform and interrogate data, derive insights and build reports and dashboards for stakeholders, that drive strategic and operational decision‑making.
- Reporting directly to our Business Intelligence Manager you will play a pivotal role in helping us drive our digital transformation whilst not forgetting the human side of every customer interaction.
- You will help drive efficiency, action and leading customer service through robust measurement, actionable KPIs, reporting, & analytics.
- Beyond understanding our unique business model you will help us get to know our teams and customer interactions better. Working with operational teams and customer product teams you will model data from business systems to be insight and operations ready.
- Join a small Business Intelligence team working within Operational Support.
- Interrogate data in Google BigQuery and develop data pipelines for analysis and reporting.
- Build a portfolio of reports and dashboards using Looker Studio.
- Ensure business alignment, active adoption and trust in numbers.
- Curate trusted data models to enable self‑service analytics.
- Manage the access and distribution of reports.
- Adopt best practice data management techniques.
- Be accountable for servicing information to our operations managers and team leaders.
Company: Deepstreamtech
Location: London
Job Description:
Requirements
- Solid experience in SQL
- Experience with Google BigQuery preferable
- Experience working with relational and non-relational data sources
- Experience using Google Looker Studio (formerly Data Studio), or similar products
- Data visualisation and data storytelling skills
- Familiarity with data modelling concepts
- Experience of requirements gathering and stakeholder management
- Knowledge of Google Sheets
- Familiarity with fundamental statistical concepts
- Highly diligent with exemplary attention to detail
- Strong communicator with ability to articulate complex technical subject matter to non-technical users
- Worked with data supporting a Contact Centre operational environment
- The successful candidate will be a data enthusiast, possessing curiosity and an inquisitive attitude and need to be comfortable with data manipulation, processing and modelling. You will have an appreciation for self‑service analytics and data governance.
What the job involves
- We are looking for a Data Analyst to join our Business Intelligence team. You will work in a team alongside other analysts to develop data pipelines, transform and interrogate data, derive insights and build reports and dashboards for stakeholders, that drive strategic and operational decision‑making.
- Reporting directly to our Business Intelligence Manager you will play a pivotal role in helping us drive our digital transformation whilst not forgetting the human side of every customer interaction.
- You will help drive efficiency, action and leading customer service through robust measurement, actionable KPIs, reporting, & analytics.
- Beyond understanding our unique business model you will help us get to know our teams and customer interactions better. Working with operational teams and customer product teams you will model data from business systems to be insight and operations ready.
- Join a small Business Intelligence team working within Operational Support.
- Interrogate data in Google BigQuery and develop data pipelines for analysis and reporting.
- Build a portfolio of reports and dashboards using Looker Studio.
- Ensure business alignment, active adoption and trust in numbers.
- Curate trusted data models to enable self‑service analytics.
- Manage the access and distribution of reports.
- Adopt best practice data management techniques.
- Be accountable for servicing information to our operations managers and team leaders.
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Posted: May 19th, 2026