Customer Service Manager: Lead Teams & Drive Excellence

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Company: Wates Group
Apply for the Customer Service Manager: Lead Teams & Drive Excellence
Location: London
Job Description:

Wates Group is seeking an experienced Customer Service Manager in Finsbury Park to lead administration and scheduling teams. This role focuses on enhancing service delivery and fostering strong client relationships. Responsibilities include managing performance against KPIs, handling complaints, and championing continuous improvement initiatives. The ideal candidate will have proven management experience in customer service, strong analytical and organizational skills, alongside advanced Microsoft Office capabilities. Competitive salary and career development opportunities are offered.#J-18808-Ljbffr…

Posted: May 19th, 2026