About the Role
We're seeking a proactive and customer-focused Hospitality Operations Manager to take responsibility for the day-to-day running of our client's clubhouse. This hands-on role combines front-of-house service with operational management, ensuring a seamless and high-quality experience for all guests.
You will play a key role in maintaining standards, managing bookings, supporting events, and driving revenue through excellent service and attention to detail. This is a fast-paced position suited to someone who thrives under pressure and enjoys variety in their work.
Key Responsibilities
Operations & Guest Experience
- Prepare the clubhouse for daily operations
- Welcome guests and oversee check-in procedures
- Deliver exceptional service across reception, restaurant, and bar
- Maintain high standards of cleanliness and presentation throughout
- Provide food and beverage service, including bar work
- Carry out routine housekeeping tasks
Bookings & Administration
- Manage bookings and enquiries (phone, online, and in person)
- Coordinate shooting lessons, group bookings, and restaurant reservations
- Process customer payments and transactions
- Maintain and manage the clubhouse calendar
- Coordinate freelance staff to ensure smooth operations
- Support events alongside the Events & Sponsorship Manager
- Use Microsoft Business Central effectively for daily operations
Commercial Focus
- Promote and drive sales of lessons, experiences, and memberships
- Identify opportunities to upsell and enhance guest experience
Health & Safety
- Ensure compliance with all health and safety procedures
- Conduct routine checks, including weekly fire alarm testing
About You
Essential
- Previous hospitality or customer-facing experience
- Strong organisational and communication skills
- Positive, team-oriented approach
- Flexible and adaptable to business needs
- Competent with Microsoft Office, Outlook, and scheduling tools
Desirable
- Interest in shooting sports or countryside activities
- Experience with Microsoft Business Central
- Level 2 Food Hygiene certification
About the Role
We’re seeking a proactive and customer-focused Hospitality Operations Manager to take responsibility for the day-to-day running of our client’s clubhouse. This hands-on role combines front-of-house service with operational management, ensuring a seamless and high-quality experience for all guests.
You will play a key role in maintaining standards, managing bookings, supporting events, and driving revenue through excellent service and attention to detail. This is a fast-paced position suited to someone who thrives under pressure and enjoys variety in their work.
Key Responsibilities
Operations & Guest Experience
- Prepare the clubhouse for daily operations
- Welcome guests and oversee check-in procedures
- Deliver exceptional service across reception, restaurant, and bar
- Maintain high standards of cleanliness and presentation throughout
- Provide food and beverage service, including bar work
- Carry out routine housekeeping tasks
Bookings & Administration
- Manage bookings and enquiries (phone, online, and in person)
- Coordinate shooting lessons, group bookings, and restaurant reservations
- Process customer payments and transactions
- Maintain and manage the clubhouse calendar
- Coordinate freelance staff to ensure smooth operations
- Support events alongside the Events & Sponsorship Manager
- Use Microsoft Business Central effectively for daily operations
Commercial Focus
- Promote and drive sales of lessons, experiences, and memberships
- Identify opportunities to upsell and enhance guest experience
Health & Safety
- Ensure compliance with all health and safety procedures
- Conduct routine checks, including weekly fire alarm testing
About You
Essential
- Previous hospitality or customer-facing experience
- Strong organisational and communication skills
- Positive, team-oriented approach
- Flexible and adaptable to business needs
- Competent with Microsoft Office, Outlook, and scheduling tools
Desirable
- Interest in shooting sports or countryside activities
- Experience with Microsoft Business Central
- Level 2 Food Hygiene certification
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