Salary: £28,303 – £32,613 p/a
Permanent – Full Time
Closing date: 14 May 2026
Location: Farringdon, London, EC1N 8JS or Nottingham, NG9 1LA
Hours: 37.5 hrs per week – Permanent; eligible for Smart Working policy
Service Charge Assistant (known in house as a Service Charge Assistant) – the role provides administrative support to our busy Service Charge teams, ensuring work is handled promptly, standards are maintained, and deadlines met to facilitate quality service delivery. Collaboration with the team and interaction with customers, external stakeholders, and key internal teams is essential to create a great customer experience.
Responsibilities
- Respond to customer enquiries about service charges in line with service expectations and key performance indicators
- Deliver statutory and non‑statutory processes associated with service charges and the wider Home Ownership & Service Charge teams
- Ensure processes are carried out effectively and in line with policy, procedure and legislation
- Monitor and manage team mailboxes, CRM work items, e‑forms and correspondence
- Work with third‑party suppliers such as energy providers and managing agents to ensure services are managed and billed appropriately
- Perform general administration tasks for the team, including scanning, filing, raising purchase orders and processing invoices
Qualifications
- Proactive, can‑do, problem‑solving approach
- Previous customer service or administrative experience
- High level of attention to detail
- Understanding of legal processes
- Ability to interpret financial information
- Experience with a broad range of IT systems
- Collaborative working across teams and departments
Salary: £28,303 – £32,613 p/a
Permanent – Full Time
Closing date: 14 May 2026
Location: Farringdon, London, EC1N 8JS or Nottingham, NG9 1LA
Hours: 37.5 hrs per week – Permanent; eligible for Smart Working policy
Service Charge Assistant (known in house as a Service Charge Assistant) – the role provides administrative support to our busy Service Charge teams, ensuring work is handled promptly, standards are maintained, and deadlines met to facilitate quality service delivery. Collaboration with the team and interaction with customers, external stakeholders, and key internal teams is essential to create a great customer experience.
Responsibilities
- Respond to customer enquiries about service charges in line with service expectations and key performance indicators
- Deliver statutory and non‑statutory processes associated with service charges and the wider Home Ownership & Service Charge teams
- Ensure processes are carried out effectively and in line with policy, procedure and legislation
- Monitor and manage team mailboxes, CRM work items, e‑forms and correspondence
- Work with third‑party suppliers such as energy providers and managing agents to ensure services are managed and billed appropriately
- Perform general administration tasks for the team, including scanning, filing, raising purchase orders and processing invoices
Qualifications
- Proactive, can‑do, problem‑solving approach
- Previous customer service or administrative experience
- High level of attention to detail
- Understanding of legal processes
- Ability to interpret financial information
- Experience with a broad range of IT systems
- Collaborative working across teams and departments
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