Helpdesk Coordinator / Customer Service Coordinator

Are you organised, customer-focused, and comfortable managing multiple tasks at once?

We're working with a busy operations team looking for a Helpdesk Coordinator to support the delivery of maintenance services across multiple sites. This is a fast-paced role where you'll be responsible for coordinating jobs, speaking with clients and contractors, and ensuring work is completed efficiently.

This is a great opportunity for someone from a customer service, call centre, or coordination background looking to move into a more operational role.

What you'll be doing:

• Logging jobs via email and internal systems
• Coordinating engineers and contractors
• Making outbound calls to chase updates and progress jobs
• Managing multiple jobs from start to finish
• Updating systems and ensuring accurate records
• Supporting the wider operations team

What we're looking for:

• Strong communication and customer service skills
• Highly organised with good attention to detail
• Comfortable working in a fast-paced environment
• Confident using systems and managing workloads
• Background in customer service, call centre, or admin

The opportunity:

• Entry into a growing operations team
• Clear progression routes after ~6 months
• Exposure to different areas of the business
• Stable, long-term role

Salary:

26,000 - 27,500