Housing Advice Workers

Post Title: Housing Options Officer Permanent Housing Options Officers play an integral role in delivering the Highland Council’s housing and homelessness service. This is an exciting opportunity to join a committed housing service that strives for consistent improvement and development with a focus on excellent customer care.   Within this role you will work closely as part of a multi-disciplinary housing team and you will report to, and support, the area Principal Housing Officer.   Housing Options Officers provide advice and assistance to customers who require assistance with sourcing suitable housing of all types including within the private sector. They focus on preventing homelessness and support individuals and families through the homeless process when appropriate and necessary. Housing Options Officers work with individuals with diverse needs and requirements and often at times when people are going through challenging circumstances. A commitment to excellent performance and customer service delivery will provide the opportunity to develop skills and knowledge and experience within the social housing sector.   Please APPLY ONLINE . If you are unable to apply online and you wish to request an offline application pack, please contact HR Transactions, Tel: 01349 868642 (24 hour voicemail) or email: Recruitment.The Highland Council understands that diversity fosters creativity and innovation. We welcome applications from people from all backgrounds, representative of the communities we serve and particularly encourage applications from candidates who are likely to be under-represented in our workforce. As a disability confident employer, we guarantee to interview all disabled applicants who meet the minimum essential criteria requirements for the post. Chartered Institute of Housing Level 3 Qualification or the willingness to undertake this within the first 12 months of employment. An understanding and knowledge of current housing legislation, the role of the Scottish Housing Regulator and local authority bodies such as C OSLA , and the ability to adapt to changes within legislation and Highland Council policy. Have access to personal transport or be able to travel to meet the requirements of the post.