Hotel Front Desk Agent - Overnight

Night Receptionist - Clerkenwell, London About The Zetter With our collection of boutique hotels, townhouses, and parlours nestled in London’s most characterful neighbourhoods, we offer more than a stay — we curate experiences brimming with thoughtful details, curated charm, and stories layered into every corner. Our food and drink are an extension of this ethos — carefully crafted menus, perfectly poured cocktails, and service that feels warm, attentive, and never scripted. Welcome and assist late-arriving guests with check-in procedures, providing information about hotel amenities, policies, and emergency procedures. Respond to guest inquiries and requests during the night shift, ensuring a positive and comfortable experience for all guests. Enforce hotel policies and procedures to maintain a secure environment. Perform night audit procedures, including reconciling daily transactions, balancing accounts, and generating reports. Handle reservations, check-ins, and check-outs during the night shift. Manage phone calls, emails, and other communications during the night hours. Utilize the hotel management system to update guest records, process payments, and manage room inventory. Troubleshoot and resolve any technical issues related to the front desk or security systems. Communicate effectively with the day-shift staff, providing detailed reports on any incidents or noteworthy activities during the night. Collaborate with other night staff, such as security personnel, to ensure a seamless and secure operation. Adhere to all statutory requirements regarding, fire, security, food safety, health & safety and hygiene. Be fully conversant with fire procedures; Health and Safety policy and procedures; Hotel & restaurant Facilities and attractions; Short- and long-term company marketing promotions. Participate in cross/multi-skilled training within your department or other departments as deemed appropriate by your manager.Be responsible for identifying own training needs and communicating them to your manager. Maintain a high level of dress, personal hygiene and appearance always adhering to company guidelines. Maintain high levels of housekeeping in your department. Previous experience in a night receptionist or similar role within the hospitality industry. Ability to stay alert and focused during overnight hours. The role requires working overnight shifts, including weekends and holidays. Ability to stand and move for extended periods during the night shift. Be creative; shout if you need help. once it is out there, it is impossible to get back so we expect your best work but always happy to help. We work hard but also like to let our hair down!