Senior General Assistant

GLL is looking for a Senior General Assistant to join the team at Girdwood Community Hub. If you have the passion to deliver excellent customer service in a leisure environment, there's never been a more exciting time to join us. This is more than a Senior General Assistant job, it's a career.

As a Senior General Assistant, you'll be involved in key aspects of the operational services across all areas of the centre including fitness and sales. The Senior General Assistant role is varied and could involve anything from customer service and taking bookings to ensuring the general safety and cleanliness of areas and equipment to ensure our customers get an exceptional experience. Senior General Assistants thrive in a busy environment and are unfazed by the variety of the role.

Ideally, you'll have a First Aid at Work certificate and be calm under pressure, highly responsible, and a natural with people from all walks of life. Flexibility, punctuality, and reliability are just as important as integrity, a can-do attitude, and a real focus on customer service. Passion and personality will stand you in good stead too!

What you'll do:

• Preparing activity areas to include the safe setting up/dismantling of equipment and ensuring that all equipment is stored safely and securely when not in use.

• Monitoring and helping to maintain a safe and comfortable leisure centre environment by implementing organisational maintenance schedules.

• Ensuring the highest possible standards of hygiene and cleanliness are maintained by carrying out routine and other cleaning tasks when required.

• Assisting customers with enquiries in a friendly and effective manner, proactively developing and maintaining high standards of customer care.

• Resolving customers' problems, including situations where there is disagreement over the actions and outcomes involved.

• Working as part of a team to ensure the smooth operation of the facility.

• Taking occasional responsibility for coordinating the work of a team.

• Following Normal and Emergency Operating Procedures, including administering first aid as required.

• Accurately filling in forms or reports relating to their normal duties.

• Taking occasional responsibility for the induction and development of new members of staff.

• Assisting with finding staff cover for rotas and assist with the supervision of operational staff.

• In a wet-side facility, supervising the safety of the swimming pool environment and working to prevent accidents and emergencies.

• Meeting the training and development requirements of the job role.

• Working within the job role description at this level, recognising the standards and professional limitations that this provides, referring to appropriate members of staff for guidance and support.

As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.

What you need:

• A can-do attitude.

• A real focus on customer service.

• Passion and personality.

• Knowledge of health and safety.

• Be a great team player.

As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!

The basics:

Full time permanent position available. Hours of work will be negotiated with you in line with the needs of the service, flexible working may be possible, working from home is not possible in this role. We are an accredited Living Wage employer with industry leading rates of pay We can offer a career, not just a job with extensive Learning & development support available. A uniform will be supplied and must be worn GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in. As a staff owned organisation you will be given the opportunity to join the Society and have a stake in your business

Additionally GLL offers employees a range of employment benefits:

• Access to a pension scheme.

• Health Assurance and access to Counselling services

• Access to the tax efficient Ride to Work bicycle purchase scheme.

• Free annual eye tests

• Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!

GLL Society benefits (if you choose to join the Society after your probation period) include:

• The right to stand for the Society board and to vote for board members to represent you

• Access to team building and fun events such as Treks, Concerts outings etc

• Access to a range of benefits exclusive to our people - ask your line manager for details or check out the Intranet

About GLL:

As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children's centres.

Our people are from the communities we serve and help us make real changes in their local area.

One of our core values is 'More than a Job', because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us.?To make sure we are having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.

We offer two different types of work arrangements:

• A permanent employment contract - part time and full time

• A flexible worker engagement by joining our flexible worker pool

If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you.

So whether your ambitions lie in sport and leisure, events & catering