Customer Advisor Mon - Fri

Customer Advisor

Belfast

Permanent 37 hours per week

Are you passionate about delivering exceptional customer service and looking for a long-term career with a respected, people focused organisation?

We're recruiting a Customer Advisor to join a well established Customer Services team within an award winning organisation employing over 2,500 people across Northern Ireland.

This is an excellent opportunity to build a long term career with a stable, people focused employer known for long serving staff, internal progression, and strong investment in training and development.

The Role

You'll provide frontline support via phone and email, handling customer enquiries, coordinating appointments, processing documentation and delivering a professional, empathetic service in a fast paced environment.

Monday-Friday, 8.30am-5.00pm (one evening per week until 7pm) No weekend working Free staff bus from Belfast city centre Free on site parking

Your responsibilities will include:

• Handling customer queries efficiently and accurately
• Recording customer and job requests on internal systems
• Coordinating appointments with customers and field operatives
• Planning and scheduling maintenance and service work
• Responding to emergency situations in line with defined procedures
• Handling complaints and managing resolutions professionally
• Processing documentation and certification Supporting compliance with safety, service standards, and regulatory requirements
• Providing administrative support across multiple service areas
• This is a varied and fast paced role that offers ongoing opportunities to broaden your experience and develop transferable skills.

Salary & Benefits

1. Starting hourly rate: £12.86, rising to £13.38 after 12 months
2. Starting salary: £25,983.50, £26,483 after 6 months, £26,983 after 12 months
3. Paid overtime opportunities
4. Annual salary review every April
5. 20 days annual leave + 11 bank holidays, increasing with service
6. Additional Benefits
7. Company pension from day one (matched up to 6%, subject to criteria)
8. Life assurance
9. Private medical insurance (subject to qualifying criteria)
10. Free transport and parking
11. A large, diverse workforce with strong internal mobility and career development opportunities

Essential Criteria

• Minimum of 5 GCSEs (Grade A-C) or equivalent, including English and Maths
• 2 years' experience in a high volume contact centre OR 3 years' experience in a retail environment
• Strong IT skills with confident verbal and written communication
• Ability to multitask and work effectively both independently and as part of a team
• Must have the permanent right to work in the UK (sponsorship not available)

Why Apply?

This is a secure, permanent role within an organisation that values its people, supports long term careers, and offers real opportunities to upskill, diversify your experience, and progress internally.

Next Steps

To apply, please send your CV to Patricia at Apple Recruitment by clicking the link.

If this role isn't quite right but you are considering a career move, we would still be happy to hear from you.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities Employer.