Assistant Client Service Specialist

Inverewe Garden, Poolewe, IV22 2LG. Type of Contract: Fixed Term until end of September 2026. Full-Time, 40 Hours Per Week (includes 1 hour paid break per working day). The role includes working weekends on a rota basis and occasional evenings for special events. Accommodation available. Here at National Trust for Scotland’s INVEREWE GARDEN in the idyllic North West Scottish Highlands we are looking for energetic, cheerful, and talkative individuals to join our amazing welcome team this summer. No previous experience is needed; we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing an amazing welcome in all areas of these two stunning locations, helping our visitors have a fantastic experience and creating wonderful memories for our guests. Based in the Welcome Centre, Retail, Catering or House Hub, your role is to make a great day out truly exceptional for our guests. You’ll help us maximise all charity income opportunities through excellent customer service, product knowledge and taking pride in everything we do at Inverewe.   Accommodation is available at Inverewe . Poolewe is the nearest village and a great base for all sorts of outdoor pursuits and days off can be spent exploring this wonderful part of Scotland. We will also share our local knowledge of beaches, special hills and some amazing wild swimming spots!     To provide excellent customer service. To welcome customers to the property by providing information on the site and facilities. Work with the Visitor Services Managers and property staff to deliver financial targets and other KPI’s. Handling cash accurately and processing sales. Working closely with the Visitor Services Manager and property staff to ensure perpetually high levels of accuracy are maintained for stock inventories. To actively drive-up selling opportunities through strong product knowledge and an excellent customer service. Working with the Visitor Services Manager and property staff to ensure high standards of display, preparation, serving and merchandising at all times. To help manage car park arrivals. Cash reconciliation duties including end of day and administration tasks. Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate. To work across departments when necessary, supporting the wider Inverewe teams. To provide consistently excellent customer service when dealing with high volumes of customers. Adhering to the property’s quality standards including wearing of uniform. Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.   Share till reconciliation duties, as appointed by Visitor Services Manager. Tools/equipment and cleaning chemicals Will be an occasional user of cleaning chemical Ability to work within a team or independently, with minimal supervision to a high and safe standard. Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day variations in visitors, catering and general property needs. Ability to adjust pace to match customer flow without compromising quality of service. Genuine belief in the value of good customer service. Additional languages. · Interest in nature and the outdoors.