Your new company
We are seeking an experienced and customer focused Local Housing Manager to play a pivotal role within a retirement living scheme for older people. This is a highly visible, rewarding role at the heart of a housing community, combining housing management, resident engagement, health and safety, and partnership working.
The Local Housing Manager is responsible for the day-to-day management of the scheme, ensuring residents feel safe, supported and able to live independently in their own homes. No two days are the same, and the role offers real scope to make a meaningful difference to residents' lives.
Your new roleProperty & Compliance
- Ensure all health & safety, compliance checks and audits are completed, recorded and acted upon
- Manage responsive repairs and support planned maintenance works
- Procure and manage local contractors (e.g. cleaning, gardening, window cleaning)
- Maintain communal areas to a high standard and manage void properties effectively
- Ensure buildings are safe, secure and welcoming
Housing Management & Performance
- Assist with setting and monitoring court budgets and monthly accounts
- Manage rent accounts, taking proactive arrears prevention actions
- Oversee lettings, allocations and waiting lists in line with policy and nomination agreements
- Maintain accurate, GDPR-compliant records across all systems
Residents & Community
- Create a 'lively court' by organising social activities and community engagement
- Proactively tackle social isolation and promote resident wellbeing
- Manage anti-social behaviour cases sensitively and in line with policy
- Respond to complaints and concerns, escalating where appropriate
- Carry out welfare checks and support tenancy sustainment
- Signpost residents to external support agencies including welfare and benefits advice
- Ensure safeguarding concerns are identified, recorded and escalated appropriately
People Management (where applicable)
- Support recruitment, induction and line management of on-site staff
- Manage performance, training and development to maintain high service standards
What you'll need to succeedEssential
- Excellent communication, literacy and numeracy skills
- Strong organisational skills with the ability to manage competing priorities
- Competent IT skills, including email, documents, spreadsheets and online systems
- A calm, professional approach in challenging or emotive situations
- Commitment to equality, diversity, safeguarding and health & safety
Desirable
- Experience in housing, retirement living, supported housing or a similar environment
- Knowledge of issues affecting older people and vulnerable groups (e.g. dementia, mental health)
- Experience managing contractors or staff
- Housing qualification (e.g. CIH Level 3 or 4)
What you'll get in return
- A varied, people-focused role with real community impact
- Ongoing training and development
- Supportive management and professional working environment
- Competitive pay and benefits package
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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