Workshop Repair Technician

Job Description

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

Our client requires an experienced Workshop Repair/Stitching Technician to join their busy team.

Assessment of luggage to ascertain:

o Whether the item is genuine

o Whether the item can be repaired in line with manufacturer standards

o The level of repair needed to satisfy the customer/client request

• Act as repair SME (Subject Matter Expert) to assist the Call Centre operation, customers, clients and Management team as needed

• Stitching skills

• Inform Workshop Supervisors when parts orders are required or when stock of parts falls below minimum reorder level

• Ensure that only genuine parts and repair methods are used to ensure client/customer satisfaction

• Follow up on and complete repairs of luggage that are awaiting parts

• Assessment of collected luggage to determine whether repair or replacement is the appropriate course of action

• Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision making

• Ad hoc, but reasonable, requests from supervisors or management or clients

• Experience in an engineering, workshop, technical repair environment - desirable

• Basic MS Office skills - desirable

• GCSE (or equivalent) xwzovoh in Math’s, English – desirable

• Experience in a high pressure, fluid environment - desirable

Person / Team Fit

• Team player with excellent verbal skills and a keen eye for detail

• Able to cope under the pressure of a service recovery situation, dealing with the public when in a stressed frame of mind

• Adaptable and resilient

Fluent or native written and spoken English – essential