Retail Store Manager

Located in the heart of Brighton South Lanes, the Orelia store is an opportunity to bring the brand to life for our customers, providing not only a first-class shopping experience but also offering a number of complimentary services such as jewellery making, engraving, and private events.

Responsibilities:

• Team Leadership – Foster a positive working environment encouraging professional growth, by training, supporting, and developing team members
• Customer Service – Showcase exemplary customer service and sales skills, to promote brand image and cultivate strong relationships with customers
• Brand Activation – Work with head office to create in store experiences and events to drive sales and promote brand awareness
• Sales and KPI’s – Develop and implement strategies to achieve and exceed sales and KPI targets
• Inventory Management – Oversee inventory control procedures, including replenishment, stock takes, and deliveries
• People Management – Ensure safety and wellbeing of employees and customers are met, create rotas, and manage team performance
• Product Knowledge – Develop a strong understanding of products and services offered in store in order to maximize sales and increase customer loyalty
• Events – responding to incoming enquiries for private event bookings (hen dos, corporate events and kids parties), and ensuring events are organised, staffed and run smoothly, with the customer experience taking priority
• Visual Merchandising – With the assistance of head office, merchandise store to showcase key preforming products and new collections
• Operations – Complete sales, refunds, and deliveries using the till in store to maintain stock accuracy and ensure customers transactions are accurately fulfilled

Valuable Qualities:

• You have a passion for fashion and jewellery and are always up to date on the latest trends
• You consider yourself creative, and love to problem solve
• You love working with like-minded people to collaborate in creating a positive environment for coworkers and customers
• You are outgoing and positive, and inspire the people around you
• You have a natural initiative, and love to ask questions or make suggestions for improvements – everyone has an important voice at Orelia!
• Basic office skills – managing emails via Outlook, using simple Excel functions
• Shopify POS experience is preferred
• You have a willingness to get stuck in and involved in a variety of tasks, in order to strengthen your skill set and support the business
• Previous retail management experience required

The Successful Candidate Can Expect:

• Generous jewellery (uniform) allowance
• 25 days holiday (per rota)
• Your birthday off
• 60% discount off full price, 20% discount off markdown
• Competitive bonus scheme
• Team social events & monthly breakfasts
• Peoples Pension
• Death In Service cover
• If the above sounds like the perfect role for you, please email your CV & cover letter to info@orelia.co.uk. No agencies please

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