Account Manager/Senior Account Manager

Twelve Marketing Ltd

Hardham, West Sussex

Hybrid – Monday, Tuesday and Thursday in office

At Twelve, we’re on a mission to drive Change for Good.

We’re an award-winning health marketing communications and creative agency delivering work that makes a positive, lasting impact — for clients, audiences, and wider society. From public health and social impact to brand building and ecommerce, we deliver insight-led campaigns that change behaviour, spark action, and improve lives.

Our expertise spans communications strategy, digital and social, ATL creative, PR and influencers, video and animation, and brand development. We work across a wide variety of clients within the healthcare sector, including consumer health, beauty and wellbeing, third sector, health tech, pharma, food and nutrition and animal health.

We’re looking for an Account Manager/Senior Account Manager to join our growing team: someone who is organised, proactive, creatively curious, and excited by the opportunity to deliver meaningful work in the health and wellbeing space.

The role

As Account Manager, you’ll play a key role in the day-to-day running of client accounts, helping to shape and deliver integrated campaigns across a range of sectors. You’ll be a trusted point of contact for clients, keep projects moving smoothly, and work closely within our client team and alongside our strategists, creatives and channel specialists to make sure every brief lands with impact.

This is a brilliant opportunity for someone who enjoys balancing relationships, delivery, and problem-solving — and who wants their work to genuinely mean something.

What you’ll be doing

• Managing the day-to-day delivery of client projects and campaigns
• Building strong, trusted relationships with clients and acting as a key point of contact
• Writing clear briefs, timelines, status updates and contact reports
• Coordinating internal teams to ensure projects are delivered on time, on budget and to a high standard
• Supporting the development of integrated campaigns across channels including creative, digital, PR and social
• Playing a supporting role in managing production projects from photo shoots to video shoots, including the planning in pre-production to delivery of final edits and shoots
• Keeping a close eye on project progress, budgets and deliverables
• Spotting opportunities to add value for clients and support account growth
• Helping maintain high standards across every stage of project delivery
• Bringing energy, ideas and a solutions-focused mindset to the team

What we’re looking for

• Experience in an account management or client services role within an agency or relevant marketing/communications environment
• Strong project management and organisational skills
• Excellent communication skills, both written and verbal
• Confidence managing multiple projects and priorities at once
• Ability to build positive client relationships and collaborate effectively with internal teams
• Commercial awareness and attention to detail
• A proactive, can-do attitude and a calm approach under pressure
• Genuine interest in creative communications, behaviour change, health, wellbeing or purpose-led work
• A kind, conscientious and ambitious team player who shares our agency beliefs of: In it Together, Make it Count and Human at Heart

Why Twelve?

We’re a collaborative team where camaraderie is a big part of our culture. We challenge and support each other, and we’re committed to creating a nurturing, flexible environment where people can learn, grow and thrive. If you want your work to mean something, and to do it alongside people who genuinely care, you’ll fit right in.

Twelve was founded over five years ago by two ex-directors from the leading healthcare agency, Pegasus – Chris, a client director and Neil, head of creative. Given their experience, Twelve is a harmony of communications and creative, with no structural division and everyone working side by side, whatever the level and whatever the discipline.

We believe in doing good work and doing good for our team. That’s why we’ve worked hard to deliver a comprehensive employee package that includes:

-       Private Healthcare

-       Flexible, hybrid working dynamic (3 days in Pulborough office)

-       Quarterly Bonus (dependant on company profits)

-       £500 personal growth allowance

-       Book allowance of up to £50 a year

-       Personal challenges wellness fund of up to £100

-       25 days holiday, plus birthday and Christmas days given

-       Regular team social and celebrations

-       Welcoming, inclusive, supportive and inspiring office environment

-       Bespoke learning and development plan

-       Competitive salary

Interested?

If you’re ready to help create work that delivers real impact — and be part of an agency where passion meets purpose — we’d love to hear from you.