Visitor Information Advisor Part time ( Temp)

Honeycomb are pleased to work with Ards and North Down Borough Council to recruit a Visitor Information Advisor (Part-Time) on a temporary basis.

Are you passionate about tourism, customer service, and highlighting the best of the local area? We are currently recruiting for a Visitor Information Advisor to join a friendly and welcoming team supporting visitors across some of Ards and North Down Borough Council's most popular attractions.

The role will be based across the following locations and therefore it is essential that the post holder can drive and has access to a car.

• Ards Visitor Centre
• Bangor Visitor Centre
• Walled Garden
• Pickie Park

• Hourly Rate: £14.32 per hour
• Core working days: Monday - Wednesday 9:15am - 5:15pm

• Flexibility is essential as you may occasionally be required to work a Saturday, Sunday, or Public Holiday, with a day off during the week provided in lieu.

About the Role

As a Visitor Information Advisor, you will be the welcoming face for visitors and tourists, providing excellent customer service and helpful information about local attractions, events, accommodation, and activities.

Duties may include:

• Assisting visitors with tourism and local information
• Promoting local attractions and experiences
• Handling enquiries in person, by phone, and email
• Supporting day-to-day visitor centre operations
• Processing bookings, sales, and transactions
• Ensuring visitors receive a positive and memorable experience.

Essential Criteria

Applicants must demonstrate:

• 5 GCSEs at grades A-C (or equivalent), including English and Maths
• At least two years' experience in a fast-paced customer service role dealing face-to-face with the public, managing a wide range of queries, and delivering a high-quality professional service
  (Preferably within tourism, hospitality, leisure, or tour operator industries)
• Experience using Microsoft Office applications, including extensive computer skills and abilities, to include email and internet through employment and/or studies.
• Excellent customer service skills
• Excellent communication skills
• Ability to work weekends and Public Holidays
• A valid driving licence with access to a form of transport that will allow fulfilment of the duties of the post, or access to suitable transport which will enable the post holder to meet the requirements of the role.

What We are Looking For

We are seeking someone who is:

• Friendly, approachable, and enthusiastic
• Enthusiastic about customer service and tourism
• Confident communicating with a wide range of people
• Organised and able to work across multiple locations.
• Flexible and dependable

This is a fantastic opportunity for someone who enjoys working with the public in a varied and rewarding role within the tourism and visitor experience sector.

To apply in confidence, please submit your CV via the link provided or contact Geraldine Stevenson for more information.

If you require any adjustments or support during the recruitment process, please let us know so appropriate arrangements can be made.

Please note: Successful candidates may need to complete a Basic or Enhanced Access NI check (fee of £18+). A previous conviction will not automatically prevent appointment; all disclosures are managed confidentially.

Honeycomb is an equal opportunities employer. Due to high application volumes, we may not be able to respond to every applicant individually, but we appreciate your interest in this role.

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Skills:
Admin 5 GCSEs Administration Council Public Sector Visitor Guide

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