Customer Account Specialist (Telephony)
Closing Date:18th June 2026
Are you passionate about helping people and solving problems? Do you thrive in a fast-paced digital environment? NatWest Group are looking for customer focused and self-motivated individuals to join their vibrant team in Belfast. Become the friendly voice behind NatWests banking experience.
This is an excellent opportunity to make a positive impact in customers lives by guiding, supporting, and making their day just a little bit better. Not only can you finish the day knowing you have made a real difference, but you will also be generously compensated for the work you do.
- Standard pay rate:£15.65 per hour
- Start date:Monday 29th June 2026
- Contract length:6 Months
- Location:Donegal Square East, Belfast
- You will work 35 hours over 5 days between the hours of 8am and 8pm, Monday to Friday and 1 Saturday every 3 weeks, will include some bank holidays. We will discuss your hours in more detail at interview stage.
- First class training provided, 3 weeks classroom-based training before moving to the academy for 5 weeks where you will be on the floor with the team. Training will be in-person during standard business hours (Monday-Friday, 9-5pm).
- Once you are ready to work on a hybrid basis (determined by performance) you will be required to attend the office 6 times per month.
Key Responsibilities:
- Support customers in opening savings and current accounts over the phone, making the process simple, clear, and stress-free.
- Provide dedicated support to customers who may not be comfortable using digital platforms, ensuring they feel confident and included.
- Set up and process account applications on behalf of non-digital customers, delivering a smooth and accessible experience.
- Respond to customer queries with empathy and professionalism, always focusing on finding the right solution for their needs.
- Act as a friendly and helpful point of contact, building trust and ensuring a positive first impression during account setup.
The skills you will need:
- Previous experience in customer service.
- Strong communication skills.
- A problem-solving mindset and a love for multitasking.
- Tech-savvy with the ability to learn new systems quickly.
- A team player attitude with a passion for helping others.
- Adaptability and a pro-active approach to change and innovation.
Benefits:
Free access to UnMind a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.
Access to a benefits scheme giving you access to discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services.
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