Company: J.P. Morgan
Location: London
Posted: May 20th, 2026
The Asset Management Client Skills Training Team (CST) is dedicated to designing, developing,anddeliveringconsistentskillsandknowledge-basedtrainingprogramsforinternal stakeholders and external clients. The CST team works closely with the Asset Management Operating Committee to ensure these teams have the skills necessarytoimproveourclientoutcomesandexperiences.This role is idealforsomeonelookingto developconnection to the entire Asset Management business.
As the Head of Client & Sales Effectiveness, EMEA, you willplayakeyrolein leading the EMEA region by partnering with regional and global leaders to determine strategic priorities that are aligned with trainingprograms,individualcoaching,andclient facing programs such as Consultative Selling, Negotiation Skills and Presentation Skills, along with adoption of our innovative technology platform for both investors and distribution teams. This role will require the skills to manage a team who will train and coach our Client and Investor teams.
A focus area of the role will be to deliver external training to our strategic partnerships andlarge asset owners, tosupporttheupskillingofourclientsaspartoftheholisticJPMorganAsset ManagementClient Experience. This role will require relationship and influencing skills and the ability to collaborate with externalclientstodevelop“bespoke”training.Thisrolewillbekey to the business growth of asset management.
Job Responsibilities
Engage with leadership, business stakeholders and subject matter experts to determine training and coaching priorities and further shape exercises and workshops, in close coordination with design and participant experience partners
Act as a facilitator and coach to execute training programs, building relationships with stakeholders across our business and partners on our team
Champion a culture of innovation and a client centric mindset
Facilitate the delivery of content that not only reinforces foundational programs but also seamlessly transitions to more advanced material, empowering client and investment teams to drive positive outcomes.
Partner with large asset owner clients to develop the training programs, which will include the design, development, and delivery of training material for clients in on-site regional locations.
Partner with team members to design new content and refresh existing content
Regional travel will be required ~20% of the time
Required qualifications, capabilities and skills
10 years industry experience inclusive of people management experience
Extensive client-facing experience in asset management, with a proven ability to build credibility and influence both internal sales teams and external clients or investors
Demonstrated success in training, coaching, and developing professionalswithin the asset management industry, using strong interpersonal and consultative skills to drive sales effectiveness and client engagement
Bachelor’s degree in a relevant field(such as Finance, Business, or Economics)
Solution-oriented approachwith outstanding communication, presentation, and facilitation skills, able to deliver compelling messages to clients, investors, and sales teams
Strategic and creative thinkerwith experience designing and implementing initiatives that support asset gathering, client retention, and business growth
Proven ability to establish and maintain strong relationshipswith business leaders, sales professionals, and key stakeholders across the asset management landscape
Leadership presence and credibilityto interact confidently with senior executives, institutional clients, and investors, influencing outcomes and supporting business objectives
Haveacommercialmindsetwiththefocusontheopportunityforbusinessgrowthwithin the region
Excellentverbalandwrittencommunicationskills;Abilitytomanage competing prioritiesinaflexiblemanner