Manufacturing Support Analyst

Job Title: Manufacturing Systems Analyst - Night Shift

Location: Leicester (Onsite)

Contract Duration: 6 months (Initial)

Role Overview

We are looking for a Manufacturing Systems Analyst to provide on-site IT support within a production‑critical environment, ensuring continuity across manufacturing and logistics operations.

This role will act as the "boots on the ground" night shift presence, delivering a high‑quality, responsive ("white glove") IT support service, owning incidents through to resolution and coordinating with wider IT and vendor teams where required.

Scope of Work

• On‑site IT support across production lines and logistics systems
• Troubleshooting across end‑user devices, networks, and plant systems
• Ownership of incidents through to resolution or coordinated escalation
• Acting as the single point of contact for shopfloor and plant operations during shift
• Coordination with application, infrastructure, and third‑party support teams
• Support minor changes, deployments, and continuous improvement activities
• Operate in a production‑critical environment where system downtime directly impacts output

Required Experience

• Proven experience in IT support within a manufacturing/factory/shop‑floor environment
• Strong skills across PC/end‑user support and troubleshooting
• Solid understanding of network fundamentals (LAN/WAN)
• Experience supporting production or manufacturing systems (MES/shop‑floor systems)
• Ability to manage and own incidents end‑to‑end, including coordination with wider teams
• Comfortable working onsite in a shift‑based/night environment
• Strong communication skills with the ability to engage both technical teams and operational staff

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.

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