Profit Protection Compliance Manager

Overview

Delaware North UK is hiring a casual Profit Protection Compliance Manager to join our enthusiastic and collaborative teams across our London Stadia, at Wembley, Emirates, and London Stadium in Wembley, Islington, and Stratford, in London. In electric atmospheres like these, no day at the office is the same. As a Profit Protection Compliance Manager, you will be supporting the profit protection and operational teams on event days with the delivery of profit protection, risk, and compliance. If you are the determined, driven, and focused Profit Protection Compliance Manager we are looking for, ready to provide mentoring and coaching to team leaders, and collaborate to drive success and excellence for great guest experiences, take a shot at your new job with us. Apply to join our vibrant team in this fantastic atmosphere and kick off your new career.

What’s in it for me?

Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you'll find yourself working at the coolest venues with some of the best team members. We're looking to create the future of hospitality, so if you're ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet.

• Competitive weekly pay
• Flexible hours, choosing part-time shifts including evenings and weekends that suit your lifestyle
• Experience in dynamic workplaces during our most exciting year hosting major sporting events and concerts in 2026, including West Ham United, Arsenal in Premier League football, Arsenal Women's FC in Women's Super League and cup competitions, England's National Football teams, Cup Football competitions, UK Athletics, Arizona State Sun Devils v Kansas Jayhawks in American College Football, music performances including Harry Styles, My Chemical Romance, Luke Combs, Bruno Mars, The Weekend, Metallica, and more!

Help us delight the world by applying today.

Responsibilities

• Plan and deliver event day profit protection, compliance, and related tasks
• Manage security-related incidents, both involving Delaware North team members and incidents within Delaware North operational areas
• Carry out event day revenue and stock variance investigations
• Conduct team member, kiosk, and bar observations to monitor performance, complete audits on team members within the team leader training programme, while providing feedback, and successfully drive improvements
• Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North's standards, policies, and procedures

Qualifications

• Experience in profit protection or related field, or managerial or supervisory experience in catering or hospitality
• Experience in conducting corporate investigation interviews, as well as investigation report and statement writing
• Skills in written and verbal communication, coaching and mentoring, collaboration and teamwork, independent working, self-development, organisation, problem solving, and IT literacy
• Good working knowledge of HR employment law, managing operational standards, and health and safety requirements within a catering setting
• Ability to travel to support our stadium locations, if required

Hourly Maximum Rate

GBP £27.10/Hourly

Work Location

Since its opening in 2007, Delaware North have been the proud hospitality provider at the iconic Wembley Stadium, home to England's National Football Teams. As the UK's most significant sports and entertainment venue, the buzzing Wembley Stadium has showcased some of the world's most iconic events, giving Delaware North team members countless opportunities to build outstanding memories with our guests. From the Lionesses making history in 2022, winning the UEFA Women's Euros with a record crowd for their first European title, to world-class concerts from Adele, Coldplay, Ed Sheeran, Harry Styles, and The Weeknd, there is something for every entertainment enthusiast to enjoy. Wembley Stadium holds historic moments in English entertainment; with a glowing reputation that proceeds itself, working with Delaware North at Wembley gives you first-class access to making spectacular events come to life. With jam-packed events year-round, there will be opportunities to excite everyone; this might not be your only job, but it may be your best!

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