Legal Operations Manager

Job Title: Legal Operations Manager

Reporting to: Group General Counsel

Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter and more sustainable future for all. Our institutions offer the broadest range of industry‑relevant skills through inclusive, accessible and digital‑first learning. We offer a choice of career‑enhancing certificates, degrees and post‑graduate level qualifications, equipping our thriving multi‑national community of students for lifelong success. Our world‑leading network and state‑of‑the‑art institutions power the upskilling of our students worldwide.

We are looking for an experienced Legal Operations Manager to provide critical operational support to our in‑house Legal function. This role will work closely with the Group General Counsel and Legal team to drive efficiency, consistency, and value across legal processes, systems, and ways of working.

Key Responsibilities

• Onboarding & Offboarding: Coordinate onboarding and offboarding of Legal team members alongside the Senior Executive Legal Assistant, including systems and process training.

• Legal Operations & Process Improvement: Review and optimise legal processes, embedding clear ways of working and ensuring compliance with agreed playbooks and manuals.

• Legal Tech & AI Enablement: Oversee the adoption and optimisation of legal technology and AI tools, working with suppliers and internal teams to ensure effective integration.

• Communications: Draft clear updates from the Legal team to stakeholders, covering process changes, policy updates and key initiatives.

• Invoice & PO Management: Manage legal invoicing queries, monitor compliance with billing guidelines, and liaise with Finance and external law firms.

• Knowledge Management & Training: Maintain legal knowledge hubs, templates, playbooks and matter management data. Support the delivery of training on legal processes and tools.

• Project Management: Support and coordinate legal operations projects aligned to priorities set by the Group General Counsel.

About You

• Highly organised, detail‑focused and comfortable managing multiple priorities
• Proactive, pragmatic and solution‑oriented
• Strong communicator, confident working with senior stakeholders
• Tech‑savvy, with experience using systems such as Agresso, Sage, and iManage
• Collaborative and able to work effectively with Legal, Finance, IT and external law firms
• Strong planning, prioritisation and delivery skills

Skills & Experience

• Experience in senior operations roles, ideally within a legal or professional services environment
• Strong capability in data management, MI reporting and business intelligence toolsExperience with legal case management / intake systems and data governance
• Proven experience delivering or influencing cross‑functional operational projects
• Good understanding of cybersecurity and data security principles relevant to system access and data management

What we offer

• 25 days annual leave plus bank holidays – time to rest, recharge, and balance life beyond work.
• Hybrid working – most roles offer hybrid or flexible arrangements to support work‑life balance.
• Contributory Pension Scheme – 5% personal contribution & 3% Company contribution, so you can build long‑term financial security with added benefits of the company contributions.
• Private Medical Insurance (T&C's apply) – prioritising your wellbeing with speedy access to healthcare whenever you need support.
• Season Ticket Loan (T&C's apply) – spread the cost of your commute with an interest‑free travel loan.
• Eye Care Vouchers – support for regular eye tests and essential eyewear.
• Training & Development opportunities (T&C's apply) – access to short courses via FutureLearn and Group‑wide professional development programmes.
• Staff Discount Scheme – via My Rewards Hub, from various retailers – Fashion, Grocery, Health & Beauty, Travel, Automotive, Furniture, Dining, Sports and Leisure, Electronics, etc.
• Employee Assistance Programme – confidential support for your wellbeing, whenever you need it.
• Refer a Friend Scheme for staff members (T&C's apply) – earn rewards for helping us bring great talent into the team.

GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

Our data privacy policy can be viewed here.

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