Director, Business Development Operations

BRAND: Publicis Media

Job Function: Operations

Location: London, United Kingdom

Experience Level: Management

Workplace Type: Hybrid

Company Description

Publicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform‑based technologies and offerings from CJ, Epsilon and Influential.

A key business solution of Publicis Groupe, Publicis Media's digital‑first, data‑driven global solutions deliver client value and drive growth in a platform‑powered world. It is present in over 100 countries with over 23,000 employees worldwide.

Overview

This role sits at the centre of Global Business Development, responsible for running and improving the operational workstreams that underpin new business activity across the network. Reporting directly to the Head of Operations for Global Business Development, you will take ownership of RFIs and early‑stage pitch operations, conflict analysis, process optimisation, tooling and content infrastructure.

The position offers real influence over how Global Business Development operates globally. You will work closely with market growth teams, pitch leads and senior stakeholders to bring structure, clarity and consistency to complex processes, while helping the function scale through stronger data, content management and responsible use of AI. This is a senior, hands‑on role with no line management, suited to someone who enjoys solving operational problems, working across markets, and turning complexity into clear, high‑quality output.

Responsibilities

• Lead end‑to‑end RFI delivery, partnering with local market teams to source, validate and structure data, and crafting clear, well‑judged strategic narratives
• Own conflict analysis and mapping at the early stages of pitches, identifying routes to participation, ensuring accuracy, and embedding outputs into the wider pitch process
• Build, maintain and continuously improve a central repository of best‑in‑class RFI content, templates and supporting data to drive efficiency, quality and reuse
• Support the global new business pipeline through opportunity intelligence, CRM updates, reporting, analytics and presentation materials
• Design and deliver operational improvements across Global Business Development, including playbooks, workflows and tooling
• Contribute to AI‑enabled workstreams, using tools such as Copilot to improve efficiency, develop prompts, enhance workflows and support agent development alongside AI specialists
• Manage cross‑functional operational projects independently, working with stakeholders across markets and functions to deliver on time and to a high standard

Qualifications

• Demonstrable experience in an operational role within advertising, media or a comparable environment
• Strong analytical capability, comfortable working with data sets, grids and Excel to manipulate, interpret and present information clearly
• Excellent writing, storytelling and copy‑editing skills, with the ability to turn complex data and inputs into persuasive, well‑structured narratives
• Proven ability to improve processes, tools or ways of working, with a pragmatic and detail‑focused mindset
• Comfortable using AI tools as part of day‑to‑day work and able to articulate how you have applied them to improve speed, quality or efficiency
• Confident working under pressure, adapting quickly and communicating proactively with stakeholders across time zones and markets
• Experience using CRM systems such as Salesforce, and familiarity with workflow or project management tools, is highly advantageous

Additional information

Publicis Media offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You'll also have access to a range of additional initiatives, including:

Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

Publicis Groupe works primarily from the office or our clients' office four days per week.

At Publicis Media , we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We'll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.

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