Head of Patient Experience & Concierge Services

Fortius Clinic in Greater London is looking for a Head of Customer Experience to lead and enhance the customer journey across all facilities. This role involves developing a high-level Customer Experience Strategy, improving Front of House and Concierge services, and building relationships with healthcare professionals to ensure exceptional patient experiences. An innovative, customer-first approach is vital, alongside operational excellence and team management. The position is key in delivering world-class musculoskeletal care, supported by Fortius' strong clinical background. #J-18808-Ljbffr