You'll work within a small product function reporting to the Co‑Founder & CPO, and be superbly supported by a simply brilliant team of designers and developers. Day‑to‑day you'll be responsible for:
Leading Discovery & User Research
- Design and run structured customer research to ensure the right products are built in the right order.
- Synthesize insights from user interviews, usage metrics, and the commercial team to shape product direction and priorities.
Delivering Features
- Manage the build process from concept through post‑release testing.
- Collaborate closely with developers and designers to bring features to life.
- Ensure rapid release cycles while maximising customer value and maintaining product quality.
Reducing Time‑to‑Value
- Help new users experience our value as quickly as possible with minimal training.
- Partner with Customer Success to drive full platform adoption.
Monitoring & Increasing Impact
- Measure the value generated across different customer types.
- Identify opportunities to increase customer impact and business value.
Shaping Company Strategy
- Contribute directly to company strategy as part of a deeply product‑led business.
- Play a key role in shaping future product and business plans.
Requirements
Highly Structured & Outcome‑Focused
- Bring clarity and structure to complex challenges.
- Synthesise information effectively and maintain well‑documented processes.
- Prioritise measurable outcomes and results over process alone.
Intellectually Sharp & Low Ego
- Quickly understand new concepts and communicate complex ideas simply.
- Develop an understanding of topics such as building physics, fluid dynamics, and dynamic tariff modelling.
- Confidently challenge ideas when necessary while remaining open to feedback and learning.
Exceptional Communicator
- Ask thoughtful questions, listen actively, and communicate clearly in writing and conversation.
- Elevate discussions and bring out the best in colleagues and stakeholders.
Customer‑Obsessed
- Care deeply about solving customer problems.
- Create simple and intuitive solutions, even for less tech‑savvy users.
- Focus on making technical tasks feel seamless and accessible.
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