Your role
The Executive Briefing Centre Manager is responsible for leading the strategy, execution, and continuous improvement of the company’s Executive Briefing Centre, delivering high‑impact, tailored engagements for senior‑level customers and prospects. This role partners closely with sales, product, and executive leadership to design and facilitate briefings that align to business outcomes, influence pipeline, and strengthen customer relationships, while managing all aspects of the EBC experience from content and logistics to metrics and reporting.
This position reports to the MD of the region. They work with and build relationships with the Solutions Engineering, Sales, Design and Construction EMEA Operations and global teams to ensure the success of the unit.
What You’ll Do
- Oversee all aspects of the operation of the briefing centre. Ensuring excellent customer experience liaising with sales and marketing to tailor each visit. Suggesting improvements, changes where necessary.
- Maintain and consistently add to knowledge and skill base through internal and external training, continuing education and professional associations.
- Provide thorough documentation feedback on customer experience.
- Maintain a high level of compliance and health and safety.
- Maintain and update current knowledge and skills through internal and external training, continuing education and professional associations.
- Receive, triage and action incoming phone calls, emails and portal tickets from internal and external customers.
- Primary liaison between sales/marketing/Senior Management.
- Product management and technical knowledge.
- Ensuring all aligned on messaging, customer expectations and DLR desired outcome for each briefing.
- Track results and satisfaction of customers. Give feedback.
What You’ll Need
- Excellent knowledge of the products and business values.
- Proven communication record and experience of working with C-level executives.
- Manage visit expectation through effective questioning and listening.
- Experience working in a data centre or executive briefing centre.
- Experience providing customer service to internal and external customers.
- Excellent written and oral communication skills, able to engage with colleagues and customers and diffuse difficult situations.
- Ability to multi-task and prioritize job requirements.
- Discipline and commitment to meet deadlines.
- Self‑motivated and able to work on issues independently with limited supervision.
- Effective organizational skills and attention to detail.
- Basic skills with Microsoft Operating Systems, Office Suite and Visio.
- Good level of English both written and spoken.
- CRM systems knowledge.
- Problem solving.
- Ability to work under pressure.
- Event and hospitality experience with large scale events and high profile outcomes.
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