Overview
A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation.
Responsibilities
- Analysing and presenting customer data to inform CRM strategy and campaign optimisation.
- Building and maintaining customer segmentation for targeted campaigns.
- Owning reporting across CRM activity, including campaign performance and database health.
- Supporting data pipelines and automation to streamline CRM processes.
- Collaborating with senior stakeholders to influence customer engagement strategy.
Qualifications
- Hands-on experience in CRM analytics and campaign reporting.
- Experience in retail, e-commerce, or CRM-focused environments.
- Comfortable presenting insights to both technical and non-technical audiences.
- Python experience is a nice-to-have.
- Experience with ESPs such as SFMC, Zeta or Braze would be advantageous.
- Visualization tools (e.g., Tableau, Power BI or Data Studio).
Why Apply?
- Join a highly respected luxury retail brand with a growing data function.
- High-impact role with exposure to senior stakeholders and strategic decision-making.
- Work at the centre of CRM, data strategy, and customer engagement.
Details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Analyst
- Industries: Retail
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