Contact Centre Manager – Service and Arrears
Red Recruitment is seeking to appoint a Contact Centre Manager – Service and Arrears for our client. As the manager you will lead a team of 40 customer and arrears advisors, manage the full customer journey from onboarding through to litigation, and report directly to the C‑Suite team.
Benefits and Package
- Salary: up to £60,000 per annum
- Hours: Full‑time
- Contract type: Permanent
- Location: Melton Mowbray
- Generous holiday allowance
- Health care plan
- Free parking
- Company pension
- Yearly pay rises offered
Key Responsibilities
- Lead, coach and develop team leaders and advisors across service and arrears functions
- Drive engagement, retention and continuous development
- Ensure excellent customer experience across all contact channels (phone, email, chat)
- Handle escalations and complex customer issues
- Oversee arrears strategies to maximise collections while treating customers fairly and ensuring compliance with regulations and policies
- Manage daily contact centre operations to meet SLAs and service levels
- Provide regular reporting to senior leadership
- Collaborate with internal teams (Risk, Compliance, Product, IT)
Key Skills and Experience
Essential
- Proven experience managing a contact centre or operations team
- Passion for contact centre people management
- Experience in customer experience and continuous improvement
- Strong background in customer service and arrears/collections
- Leadership experience with the ability to motivate and develop teams
- Strong analytical and problem‑solving skills
- Knowledge of regulatory frameworks and compliance requirements
- Excellent communication and stakeholder management skills
Desirable
- Experience in financial services
- Familiarity with dialler systems, CRM platforms and workforce management tools
To apply for this position, please submit your application. The role is still open.
Red Recruitment (Agency)
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Red Recruitment”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__436776063__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=260” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Melton Mowbray” } } }Contact Centre Manager – Service and Arrears
Red Recruitment is seeking to appoint a Contact Centre Manager – Service and Arrears for our client. As the manager you will lead a team of 40 customer and arrears advisors, manage the full customer journey from onboarding through to litigation, and report directly to the C‑Suite team.
Benefits and Package
- Salary: up to £60,000 per annum
- Hours: Full‑time
- Contract type: Permanent
- Location: Melton Mowbray
- Generous holiday allowance
- Health care plan
- Free parking
- Company pension
- Yearly pay rises offered
Key Responsibilities
- Lead, coach and develop team leaders and advisors across service and arrears functions
- Drive engagement, retention and continuous development
- Ensure excellent customer experience across all contact channels (phone, email, chat)
- Handle escalations and complex customer issues
- Oversee arrears strategies to maximise collections while treating customers fairly and ensuring compliance with regulations and policies
- Manage daily contact centre operations to meet SLAs and service levels
- Provide regular reporting to senior leadership
- Collaborate with internal teams (Risk, Compliance, Product, IT)
Key Skills and Experience
Essential
- Proven experience managing a contact centre or operations team
- Passion for contact centre people management
- Experience in customer experience and continuous improvement
- Strong background in customer service and arrears/collections
- Leadership experience with the ability to motivate and develop teams
- Strong analytical and problem‑solving skills
- Knowledge of regulatory frameworks and compliance requirements
- Excellent communication and stakeholder management skills
Desirable
- Experience in financial services
- Familiarity with dialler systems, CRM platforms and workforce management tools
To apply for this position, please submit your application. The role is still open.
Red Recruitment (Agency)
#J-18808-Ljbffr…