Salary: £80,000 (pay award pending) with excellent benefits package including Local Government Pension Scheme
Location: Hybrid – Somerset/Remote Working
Overview
Homes in Somerset is entering a pivotal phase in its development. Following agreement for the organisation to assume management responsibility for Somerset Council’s full housing stock, the organisation will double in size, creating a single, county‑wide housing management service responsible for 10,000 homes. This is a significant moment to join an organisation growing in scale, complexity and responsibility, underpinned by strong governance, transparency and a clear commitment to delivering high‑quality, customer‑focused housing services.
Responsibilities
- Report to the Director of Communities & Customer Service and lead the organisation’s customer function across Contact Centre operations, customer engagement, complaints, feedback and insight.
- Champion a customer‑first culture, ensuring customer voices are heard and used to shape service design and improvement.
- Oversee the delivery of an accessible omnichannel service, promote early resolution and learning from complaints, and provide a clear, evidence‑based view of the customer experience to inform Executive and Board decision‑making, digital transformation and inclusive service delivery.
Qualifications
- Senior leader with extensive experience of customer service, engagement or housing services within a complex, regulated environment.
- Credibility at Executive and Board level, a collaborative leadership style, and a proven ability to build high‑performing teams, embed consistent standards and lead cultural change.
EEO Statement
Homes in Somerset is committed to equality, diversity and inclusion and creating an inclusive workplace where everyone can thrive. If you require any adjustments during the recruitment process, please get in touch to discuss how we can best support you.
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “GatenbySanderson”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__436777820__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “” } } }Salary: £80,000 (pay award pending) with excellent benefits package including Local Government Pension Scheme
Location: Hybrid – Somerset/Remote Working
Overview
Homes in Somerset is entering a pivotal phase in its development. Following agreement for the organisation to assume management responsibility for Somerset Council’s full housing stock, the organisation will double in size, creating a single, county‑wide housing management service responsible for 10,000 homes. This is a significant moment to join an organisation growing in scale, complexity and responsibility, underpinned by strong governance, transparency and a clear commitment to delivering high‑quality, customer‑focused housing services.
Responsibilities
- Report to the Director of Communities & Customer Service and lead the organisation’s customer function across Contact Centre operations, customer engagement, complaints, feedback and insight.
- Champion a customer‑first culture, ensuring customer voices are heard and used to shape service design and improvement.
- Oversee the delivery of an accessible omnichannel service, promote early resolution and learning from complaints, and provide a clear, evidence‑based view of the customer experience to inform Executive and Board decision‑making, digital transformation and inclusive service delivery.
Qualifications
- Senior leader with extensive experience of customer service, engagement or housing services within a complex, regulated environment.
- Credibility at Executive and Board level, a collaborative leadership style, and a proven ability to build high‑performing teams, embed consistent standards and lead cultural change.
EEO Statement
Homes in Somerset is committed to equality, diversity and inclusion and creating an inclusive workplace where everyone can thrive. If you require any adjustments during the recruitment process, please get in touch to discuss how we can best support you.
#J-18808-Ljbffr…