Senior Risk Manager - UK&EU Product Protection Experience, EU IPP

Amazon's Product Insurance business seeks a multi-talented Risk Business Partner to support the business in understanding, managing and anticipating risks in a constantly changing environment. Our Product Protection Experience team is a rapidly growing global business, allowing customers to purchase additional coverage against accidental damage, breakdown, or theft on selected products sold through our Amazon stores. The role's scope spans across evaluating country-specific risk, product-specific risks, customer facing risks and understanding regulatory changes. Risk Management provides an independent oversight and maintains an effective control environment. This work has a significant impact, both on customers, as well as the Product Insurance business and our insurance partners. Lastly, as team culture is an essential part of who we are, we seek intellectually curious, passionate and fun individuals who would like to apply and expand their skills as they contribute to this new and exciting space.

Key job responsibilities

• Assessing the risk impact of new business initiatives and change management, influencing risk-based decisions, challenging the proposed control environment, and recommending approval (or not) of the initiative
• Conducting deep-dive reviews of areas of emerging risk to identify issues to remediate, documenting and sharing outcomes with stakeholders and leadership
• Planning and executing targeted monitoring activities leveraging data to identify negative trends and potential control gaps
• Providing input into review documents and program status reports, incl. papers to the Management Committee and Board for regulated businesses
• Establishing strong relationships with Product, Tech, Risk, Compliance, and Legal partners
• Engaging with global horizontal risk programs (e.g. compliance led programs, third‑party outsourcing, buyer risk prevention - fraud initiatives)
• Oversight, guidance, monitoring and continuous improvement of the execution of risk services delivered to business and technology stakeholders
• Working backward from customers, engage with businesses to ensure customer facing user experiences are risk vetted
• Defining SLAs between risk review turnaround, escalation mechanism for open risks and improvising existing documentation and approval mechanisms
• Creating roadmaps and strategic planning for the risk initiatives

A day in the life As Senior Risk Partner within UK & EU Product Insurance, you will be responsible for the independent oversight of risk management practices, whilst being part of a dynamic team of operations professionals and building positive business stakeholder engagement with your key internal partner teams. Your role will be to promote a strong risk management culture to ensure that the Amazon's risk management framework is embedded effectively. You will rise to the occasion when you steer your stakeholder teams through various payment‑related regulatory challenges.

About the team

Our team is the center of operational excellence for EU Payment Products. We are the connecting tissue between our customers, product, technology and many more central Amazon support teams. Our customers are consumers, business customers, banking/insurance partners, regulatory bodies, and Amazon‑internal teams. The team establishes and maintains an exceptional payment experience and ensures we supports with the right levels of controls in place.

Qualifications

• Bachelor's degree or equivalent
• Experience in compliance, audit or risk management
• Knowledge of Microsoft Office products and applications at an advanced level
• Experience within financial services and payment institutions
• Strong verbal & written communication skills with senior leaders
• Demonstrated ability to manage multiple competing priorities simultaneously and drive goals to completion, Master's degree or equivalent
• Project Management Professional (PMP) or equivalent certification
• Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
• Fluency in EU languages other than English
• Having fun at work, being able to smile at yourself and share smiles with our awesome team

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our privacy notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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