Head of Buses Business Development

About Us

At Transport for London (TfL), we keep London moving and working. Every day, our services connect communities, support economic growth and help make London a greener, safer and more inclusive city.

Within our Surface Transport – Bus Services directorate we manage one of the largest and most complex bus networks in the world, balancing customer needs, safety, financial sustainability and political expectations. We are committed to continuous improvement, innovation and developing leaders who empower their people to deliver their best for Londoners.

About The Role

As Head of Buses Business Development you will play a critical leadership role in shaping the future of London’s bus services. Operating in a highly complex, politically and commercially sensitive environment, you will provide strategic direction across bus business development, contract management and performance, ensuring services deliver value for money while meeting Mayoral and organisational priorities.

You will be accountable for the development and management of large-scale, high‑value contracts and programmes such as Bus Safety and Zero Emissions, leading innovation in how bus services are designed, delivered and improved. Acting as a senior sponsor and decision‑maker, you will set clear frameworks that allow the organisation to respond to changing financial, customer and policy demands.

Just as importantly, this is a people leadership role. You will lead and inspire senior, multidisciplinary teams within a unionised, safety‑critical environment, building capability, engagement and a strong customer focused culture. You will role‑model TfL’s values, champion diversity and inclusion, and create the conditions for your leaders and teams to thrive.

You will also represent TfL with credibility and confidence, engaging with senior internal colleagues, the Mayor’s Office, the GLA, London boroughs, operators and other high‑profile external stakeholders.

About You

• Proven experience of leading senior teams and managers, developing talent, building engagement and driving high performance in a politically aware, unionised and safety‑focused environment
• A strong record of leading innovation and change, identifying opportunities to improve service delivery, efficiency, customer satisfaction and financial outcomes
• Excellent stakeholder management skills, with the confidence to operate at executive level and influence across organisational, political and commercial boundaries
• Commercial and strategic acumen, with experience of managing large budgets, complex contracts or programmes and delivering value for money
• The ability to balance long term strategic thinking with effective operational decision making in fast‑moving, high‑profile environments
• A leadership style that is authentic, inclusive and empowering, with a clear commitment to equality, diversity and safety

Hybrid Working

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4‑week period. Hybrid working arrangements can evolve subject to business requirements.

Benefits

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28‑day flexi ticket
• 30 days annual leave plus public and bank holidays
• TfL is committed to work‑life balance, operating a hybrid working approach where business and role requirements allow. 50% time in the office
• Private healthcare discounted scheme (optional)
• Tax‑efficient cycle‑to‑work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel
• TfL employees can access electric vehicles through salary sacrifice, making them more affordable. Whether brand‑new or preloved, the scheme helps you save on tax and NI while making a greener choice

Equality, diversity, and inclusion

We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.

#J-18808-Ljbffr