Head of 24/7 SaaS Support & Customer Success

{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Head of 24/7 SaaS Support & Customer Success”, “description”: “Deepstreamtech is looking for a Head of Support in Greater London. This role involves leading a high-performing, distributed support team that operates 24/7. You will report to the VP of Customer Success and play a crucial role in ensuring every customer feels genuinely cared for. Key responsibilities include managing incident escalation and reporting, setting clear standards across quality and customer communication, and championing automation initiatives. Strong experience in a SaaS environment and proficiency in a European language are essential.#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Deepstreamtech”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__436784644__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=299” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }