Direct message the job poster from HM Revenue & Customs
As a Senior Product Manager, you will lead product teams to design, build, and deliver digital products and features that meet business objectives and user needs. You will define product scope, evaluate options, and ensure alignment with HMRC’s goals and the Government Digital and Data (GDaD) framework.
This role sits within Payments, Banking, Accounting, and Corporate Services, which manage critical finance and HR systems supporting payment collection, disbursement, accounting, risk, audit, payroll, and commercial products. Positions are available across the following areas:
- Banking & Payment Processing – The Banking aspect is responsible for the technology supporting HMRC and cross Government banking operations between HM Treasury, commercial banks and the Bank of England. Payment Processing focuses on the technology supporting the matching of unallocated payments.
- Payments In & Out – Responsible for the technology, projects, and change initiatives that enable HMRC to manage all aspects of inbound and outbound payments across the department.
- Accounting, Audit, Risk & Control – Responsible for the technology used to produce and report on HMRC Accounts (Resource and Tax Accounting) and Internal Audit Management & Risk and Control Management including Segregation of Duties.
- HR – Responsible for the technology used through the HR lifecycle, from Recruitment, Onboarding, Development, Retention and Engagement, Performance Management, Succession Planning to Offboarding.
Person specification
- Deliver product features for the Payments, Banking & Accounting or Corporate HR
- Define the scope of the service and the key features, and adapt this as new information is learnt (e.g. as business objectives evolve or user research offers new insights).
- Engage stakeholders to get buy in for the product vision and roadmap
- Work with a multidisciplinary product delivery team (civil servants or suppliers) with skills such as delivery leads, user research, service design, business analysis, or software engineering to shape the product and build it.
- Work with team members, such as performance analyst and user researchers, to gather user insights and feedback on live products so that they can be iterated and improved.
- Own and maintain a backlog and prioritise the order in which they will be built and released to users. These should be in line with the goals of the product set by the organisation.
- Work with the Leads in your area to understand different options for how a product or digital service might be developed, and the high level financial case for the options.
- Work with designers and researchers in your area to ensure the products and services are suitably adapted to meet accessibility standards.
- Work with user researchers to shape research activities to test the concepts behind new products, features, or prototypes, and/or test their usability.
- Participate in, and contribute to the Product management community of practice, whether through taking part in community initiatives, running sessions or talks, or other activities which support other product managers.
Applicants are not expected to have experience of all the above responsibilities. Product managers at HMRC will be supported to learn these skills over time so they can use them after a certain period in the role.
- Experience of building and maintaining positive relationships with stakeholders, including negotiating with stakeholders on difficult issues.
- Experience of understanding problems within a service, product or process, and finding a positive solution to resolve the issue.
- Experience of being able to prioritise work based on what is valuable to do first, and getting buy in from stakeholders for any associated project plans/ rollout plans/ roadmaps.
- Experience of leading or supporting a project to deliver it’s stated outcomes.
- Ability to collaborate with other professions with specialist skills to solve a problem.
- Demonstrate the ability to understand how to measure and track success of a project, service, or process change.
- Prior experience of working on Finance or HR services
- Working knowledge of ITIL v4
Seniority level
Employment type
Job function
- Information Technology
- Industry: Government Administration
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