Head of Service Operations (Service & Repairs)
Location: Andover, Hampshire covering provinces region approximately 100 miles radius.
Employment: Full time.
Competitive base salary, extensive benefits package including car allowance, bonus, generous pension.
Company: Pioneer of the British lift industry; formerly part of global brand Otis, now private equity backed by R Capital. Independent engineering services provider specialising in lift maintenance, repair, modernisation and installation.
Opportunity
This pivotal role leads service and repairs operations across London and the Southeast, taking full ownership of operational delivery while ensuring safety, reliability and high quality service, driving efficiency, productivity, customer satisfaction and profitability. Work closely with Managing Director and leadership team, leading a large operational team and fostering high-performance, customer‑focused culture.
Responsibilities
- Lead the safe delivery of lift maintenance and repair services across the region.
- Ensure service delivery meets contractual commitments and customer expectations.
- Drive operational efficiency through planning, scheduling, and resource allocation.
- Implement and monitor service processes and KPIs including productivity and response times.
- Take full responsibility for regional P&L performance, delivering revenue, margin, profitability and cash targets.
- Identify opportunities to grow the service portfolio and expand customer relationships.
- Build strong relationships with key customers, consultants, and stakeholders.
- Act as escalation point for operational and service‑related issues.
- Ensure high levels of customer satisfaction and long‑term retention.
- Lead, coach, and develop Service Delivery Managers, Repair Managers, and engineers.
- Build and maintain a high‑performing, accountable culture.
- Drive engagement, performance and continuous improvement across teams.
- Maintain the highest EH&S standards across all operations.
- Ensure compliance with regulations, industry standards and company policies.
- Support cross‑functional and regional initiatives across the business.
About You
- Proven experience in a senior operational leadership role in engineering services, lift, construction, or related technical industry.
- Track record of improving operational performance and profitability.
- Experience managing P&L and delivering commercial targets.
- Ability to build relationships with major clients and senior stakeholders.
- Experience leading and developing high‑performing teams.
- Strong organisational skills with high levels of ownership and accountability.
- Excellent communication skills across technical and non‑technical audiences.
- Confidence handling escalations and complex operational challenges.
- Commercial awareness with ability to identify growth opportunities.
- Experience within a transforming, scaling or turnaround business environment highly beneficial.
Behaviours & Values
- Open‑minded and inquisitive – embraces continuous improvement.
- Extreme ownership – takes accountability for results and solutions.
- Customer‑centric – prioritises long‑term relationships and service excellence.
- Honesty and integrity – acts with transparency and professionalism.
- Doing the basics brilliantly – focuses on safety, discipline and consistent execution.
Benefits
- Pension – Aviva.
- Car allowance.
- Holiday – 25 days plus bank holidays.
- Employee Assistance Programme.
- Death in Service – 3× Salary.
- Employee Referral Scheme.
- Discounts Platform.
- Enhanced family policies.
Why Join Liftec Express?
- Senior leadership role with full operational and commercial ownership.
- Opportunity to lead a key region within a growing PE‑backed business.
- Strong focus on operational excellence, safety and customer satisfaction.
- Influence business transformation and performance improvement.
- Work with a respected brand in the lift and engineering services sector.
If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you.
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Energy Jobline CVL”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__436789977__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=424” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Reading” } } }Head of Service Operations (Service & Repairs)
Location: Andover, Hampshire covering provinces region approximately 100 miles radius.
Employment: Full time.
Competitive base salary, extensive benefits package including car allowance, bonus, generous pension.
Company: Pioneer of the British lift industry; formerly part of global brand Otis, now private equity backed by R Capital. Independent engineering services provider specialising in lift maintenance, repair, modernisation and installation.
Opportunity
This pivotal role leads service and repairs operations across London and the Southeast, taking full ownership of operational delivery while ensuring safety, reliability and high quality service, driving efficiency, productivity, customer satisfaction and profitability. Work closely with Managing Director and leadership team, leading a large operational team and fostering high-performance, customer‑focused culture.
Responsibilities
- Lead the safe delivery of lift maintenance and repair services across the region.
- Ensure service delivery meets contractual commitments and customer expectations.
- Drive operational efficiency through planning, scheduling, and resource allocation.
- Implement and monitor service processes and KPIs including productivity and response times.
- Take full responsibility for regional P&L performance, delivering revenue, margin, profitability and cash targets.
- Identify opportunities to grow the service portfolio and expand customer relationships.
- Build strong relationships with key customers, consultants, and stakeholders.
- Act as escalation point for operational and service‑related issues.
- Ensure high levels of customer satisfaction and long‑term retention.
- Lead, coach, and develop Service Delivery Managers, Repair Managers, and engineers.
- Build and maintain a high‑performing, accountable culture.
- Drive engagement, performance and continuous improvement across teams.
- Maintain the highest EH&S standards across all operations.
- Ensure compliance with regulations, industry standards and company policies.
- Support cross‑functional and regional initiatives across the business.
About You
- Proven experience in a senior operational leadership role in engineering services, lift, construction, or related technical industry.
- Track record of improving operational performance and profitability.
- Experience managing P&L and delivering commercial targets.
- Ability to build relationships with major clients and senior stakeholders.
- Experience leading and developing high‑performing teams.
- Strong organisational skills with high levels of ownership and accountability.
- Excellent communication skills across technical and non‑technical audiences.
- Confidence handling escalations and complex operational challenges.
- Commercial awareness with ability to identify growth opportunities.
- Experience within a transforming, scaling or turnaround business environment highly beneficial.
Behaviours & Values
- Open‑minded and inquisitive – embraces continuous improvement.
- Extreme ownership – takes accountability for results and solutions.
- Customer‑centric – prioritises long‑term relationships and service excellence.
- Honesty and integrity – acts with transparency and professionalism.
- Doing the basics brilliantly – focuses on safety, discipline and consistent execution.
Benefits
- Pension – Aviva.
- Car allowance.
- Holiday – 25 days plus bank holidays.
- Employee Assistance Programme.
- Death in Service – 3× Salary.
- Employee Referral Scheme.
- Discounts Platform.
- Enhanced family policies.
Why Join Liftec Express?
- Senior leadership role with full operational and commercial ownership.
- Opportunity to lead a key region within a growing PE‑backed business.
- Strong focus on operational excellence, safety and customer satisfaction.
- Influence business transformation and performance improvement.
- Work with a respected brand in the lift and engineering services sector.
If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you.
#J-18808-Ljbffr…