Senior Product Manager

As a Senior Product Manager, you will play a pivotal role in developing and shaping the future of our IP Tech Transfer services and software products.

IP Tech Transfer is a new product line for RWS using AI to drive the Patent Attorney collaboration with inventors, through to the drafting of patent applications and the subsequent prosecution responses to PTOs.

This role is hands‑on. You'll be close to both clients and stakeholders; defining success for your products - working with AI enabled developers to experiment, rapidly iterate and drive out ambiguity so we can build successful products at pace. You'll be great at partnering with UX, defining & prioritising requirements. You'll have access to the AI tools that you need so we can minimise the number of hand‑offs from client to code.

This role requires a strong blend of technical acumen, customer focus, and strategic thinking. Familiarity with the IP Market or experience in large corporate R&D departments would be advantageous.

About Product & Technology

Product & Technology plays a pivotal role in aligning the organisation with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organisation. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS.

With a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.

Key Responsibilities

• Own a product area covering both existing products and new AI‑enabled opportunities.
• Work directly with customers and stakeholders to understand workflows, pain points, and unmet needs.
• Turn business goals and customer problems into clear priorities, roadmaps, and product decisions.
• Lead discovery and experimentation for new product opportunities, including prototyping and customer co‑creation.
• Improve core products by identifying opportunities to improve usability, efficiency, adoption, and commercial value.
• Partner closely with engineering and UX to deliver intuitive, technically sound solutions.
• Work with AI‑enabled teams to shape trustworthy human‑in‑the‑loop workflows.
• Use customer insight, usage data, and commercial understanding to guide decisions and trade‑offs.
• Support launches, adoption, and customer communication with Sales, Marketing, and Operations.

Success Measures

• Valuable product improvements and new capabilities launched with clear impact.
• Strong customer feedback and increased adoption.
• Faster validation of new AI‑enabled product opportunities.
• Better product decisions, stronger prioritisation, and clearer outcomes.
• Effective collaboration across product, engineering, design, and commercial teams.

Skills & Experience

• Proven product management experience, ideally in B2B SaaS, workflow software, platform products, or tech‑enabled services.
• Experience across both core product management and new product development.
• Strong discovery skills and the ability to turn user insight into product direction.
• Good technical fluency and confidence working closely with engineers on software, data, integrations, and AI‑enabled workflows.
• Experience working with generative AI products or AI‑assisted workflows.
• Strong UX instincts and experience partnering closely with design.
• Comfortable working directly with customers and senior stakeholders.
• Strong commercial judgment and ability to connect user problems to business value.
• Analytical, pragmatic, and able to make clear trade‑offs in ambiguous environments.
• A self‑starter who is comfortable working at pace with low bureaucracy and modern ways of working.

Useful but not essential

• Experience in legal tech, IP, patents, document‑heavy products, or other trust‑sensitive domains.
• Experience with workflow automation, case management, or operationally complex products.

Life at RWS -

If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organisations are understood, then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognises the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

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