Technical Operations Transformation Director
Location: London
Contract type: Fixed-Term Contract (6 months)
Full Time/Part time: Full Time
Reporting into: Operations Lead
Department: Operations
Role Overview
We are embarking on a major step-change in how we operate for our Google client—a brand-new approach, re‑engineered delivery process, and a new tech platform stack. This is an activation‑focused, hands‑on leadership role.
Key Responsibilities
- Global Strategy Alignment: Engage with the WPP Global GCL Team for Google to align on the WPP‑level AI and technology strategy, ensuring the UK operation is a full and active contributor to that global programme.
- Local Activation: Activate the AI and tech transformation within the UK Google operation, translating global strategy into local implementation with full synergy across WPP Google Media and UK operations.
- Transition Management: Own the master transition plan from day one; build it, communicate it, and hold the agency accountable through weekly governance cadences with senior leadership.
- Process Engineering: Operationalise the recent pitch methodology into documented, repeatable processes that teams can execute without reliance on individual institutional knowledge.
- Client Leadership: Act as the client‑facing lead on transformation where required, reassuring senior stakeholders that promised capabilities are on track and evidencing progress.
- Organisational Design: Partner with the Project Management Lead and Managing Partner to redesign team structures, define new role profiles, and close talent gaps through strategic hiring or development plans.
- Platform & Technology Adoption: Drive platform adoption, working alongside technology leads in WPP to onboard teams onto new tools, embed them into day‑to‑day workflow, and retire legacy systems cleanly.
- Change Management: Build and run the change management engine; create stakeholder maps, communications plans, resistance tracking, and feedback loops to bring the entire team on the journey.
- Performance & Reporting: Define and track transformation KPIs, reporting fortnightly to the C‑suite with honest RAG assessments and clear escalation paths for blockers.
- Sustainable Handover: Ensure that by the end of the 90‑day period, the new operating model is fully embedded, documented, and capable of being sustained by the existing leadership team without ongoing transformation support.
90‑Day Success Measures
- By Day 30: The master transformation plan is fully ratified, communicated, and has full leadership buy‑in.
- By Day 60: New, re‑engineered processes are live and being actively used within the UK operation.
- By Day 90: The full new operating model (People, Process, Platform) is embedded, documented, and handed over to permanent leadership.
- Days 90 - 180 (Post‑Handover): Success is measured by the sustained performance and optimisation of the new model by the existing team.
Requirements (What You Must Bring)
- A proven track record of leading complex operational transformations within a marketing, creative, or communications agency environment.
- Deep, simultaneous experience across all three pillars: people‑led change (org design, training), process re‑engineering, and platform/technology transitions.
- Strong executive stakeholder management skills, with confidence and credibility in client‑facing situations at the CMO or C‑suite level.
- Structured programme management expertise, with fluency in governance, risk management, reporting, and escalation frameworks.
- A reputation as a trusted integrator and coalition‑builder who brings people along with change rather than imposing it.
- Exceptional communication, interpersonal, and leadership skills.
- High levels of personal drive, resilience, and determination to deliver tangible outcomes under pressure.
Role Context & Working Style
- Reports to: Managing Partner, with a full mandate to execute the transformation.
- Works with: All department heads, People Team, Technology, Client Leads, and external vendors.
- Authority: Budget holder for transformation‑related spend; has decision rights over process and tooling within the agreed‑upon strategic parameters.
Benefits
- 25 days annual leave + 1 Volunteer Day
- Enhanced Maternity, Adoption and Shared Parental Leave
- Flexible Working Model with core working hours: 10am – 4pm
- Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests.
- Season Ticket Loan and Cycle to Work Scheme
- Life Assurance
Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
#J-18808-Ljbffr