Head of Online Student Success & Experience

{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Head of Online Student Success & Experience”, “description”: “Heriot-Watt University Malaysia seeks a Head of Student Success and Experience to develop and implement a comprehensive student retention strategy on the Online Campus. This senior leadership role will oversee a dedicated team, ensuring high-quality support for students. The position demands strong leadership, communication, and data-driven decision-making skills to enhance student satisfaction and outcomes in a global learning environment. The role could be based in Edinburgh or Dubai, with flexible working options available.#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Heriot-Watt University Malaysia”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__436799102__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=31” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “City of Edinburgh” } } }
Company: Heriot-Watt University Malaysia
Apply for the Head of Online Student Success & Experience
Location: City of Edinburgh
Job Description:

Heriot-Watt University Malaysia seeks a Head of Student Success and Experience to develop and implement a comprehensive student retention strategy on the Online Campus. This senior leadership role will oversee a dedicated team, ensuring high-quality support for students. The position demands strong leadership, communication, and data-driven decision-making skills to enhance student satisfaction and outcomes in a global learning environment. The role could be based in Edinburgh or Dubai, with flexible working options available.#J-18808-Ljbffr…

Posted: May 20th, 2026