Company Description
Wise is a global technology company, building the best way to move and manage the world’s money. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world’s money. For everyone, everywhere.
Role Overview
As Senior Product Manager in the Screening team, you will be at the forefront of evolving our Screening Product and specifically leading the screening handling domain. The screening team covers Sanctions, Politically Exposed Persons and Adverse Media. The handling team owns both the tooling our operations team use to review screening cases and automating them before they reach operations. You will shape how Wise manages and resolves screening cases, owning projects with cross‑functional impact on the Sanctions Processes and Systems at Wise.
Responsibilities
- Help evolve the design and implementation of the new vision for case handling and collaborate with a cross‑functional team of operational leads and agents to bring this vision to life.
- Own the operational and customer experience once a screening case has been created, ensuring efficiency and a positive outcome.
- Actively review opportunities to automate cases raised to operations, utilizing rules and ML‑based techniques.
- Work closely with a cross‑functional team of engineers, data analysts, data scientists, operations specialists, and compliance to develop and execute an overall vision for case handling.
- Take ownership of the end‑to‑end resolution time for non‑automated cases, constantly seeking improvements.
- Develop a deep understanding of how Screening cases are created and dispositioned by both outsourced and internal operations agents across the globe.
- Drive the development of sophisticated tools and efficient workflows, empowering investigators to perform quick and accurate reviews.
Team Dynamics
- Work with a full‑stack development team split between Tallinn and London, contributing to a diverse and innovative group dedicated to the Screening space.
- Enjoy autonomy in your work.
- Define your roadmap to success by taking full ownership of the product vision, supported by Wise resources.
Qualifications
- 5‑8 years of Product Management experience, with a strong focus on customer experience and risk mitigation.
- Leverage practical experience with data and customer research to inform product decisions.
- Utilize deep understanding of operational processes and tooling to make a measurable impact.
Additional Information
- Base salary: £93‑120K (based on experience & interview outcomes).
- Restricted Stock Units (RSUs) and a variety of other benefits.
Company Description
Wise is a global technology company, building the best way to move and manage the world’s money. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world’s money. For everyone, everywhere.
Role Overview
As Senior Product Manager in the Screening team, you will be at the forefront of evolving our Screening Product and specifically leading the screening handling domain. The screening team covers Sanctions, Politically Exposed Persons and Adverse Media. The handling team owns both the tooling our operations team use to review screening cases and automating them before they reach operations. You will shape how Wise manages and resolves screening cases, owning projects with cross‑functional impact on the Sanctions Processes and Systems at Wise.
Responsibilities
- Help evolve the design and implementation of the new vision for case handling and collaborate with a cross‑functional team of operational leads and agents to bring this vision to life.
- Own the operational and customer experience once a screening case has been created, ensuring efficiency and a positive outcome.
- Actively review opportunities to automate cases raised to operations, utilizing rules and ML‑based techniques.
- Work closely with a cross‑functional team of engineers, data analysts, data scientists, operations specialists, and compliance to develop and execute an overall vision for case handling.
- Take ownership of the end‑to‑end resolution time for non‑automated cases, constantly seeking improvements.
- Develop a deep understanding of how Screening cases are created and dispositioned by both outsourced and internal operations agents across the globe.
- Drive the development of sophisticated tools and efficient workflows, empowering investigators to perform quick and accurate reviews.
Team Dynamics
- Work with a full‑stack development team split between Tallinn and London, contributing to a diverse and innovative group dedicated to the Screening space.
- Enjoy autonomy in your work.
- Define your roadmap to success by taking full ownership of the product vision, supported by Wise resources.
Qualifications
- 5‑8 years of Product Management experience, with a strong focus on customer experience and risk mitigation.
- Leverage practical experience with data and customer research to inform product decisions.
- Utilize deep understanding of operational processes and tooling to make a measurable impact.
Additional Information
- Base salary: £93‑120K (based on experience & interview outcomes).
- Restricted Stock Units (RSUs) and a variety of other benefits.
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