Technical Delivery Manager in Birmingham, West Midlands (County)

Technical Delivery Manager

We are working with a fast-growing, technology-driven organisation based in Birmingham that is undergoing an exciting phase of transformation and expansion. With a strong foundation built over the past decade, the business is now entering a period of accelerated growth under new leadership, combining both organic and acquisition-led strategies.

Operating within the transportation sector, our client leverages innovative technology to deliver efficient, cost-effective solutions that enhance customer performance and streamline operations. Their platform currently supports high transaction volumes annually, and technology sits firmly at the core of their future vision.

As part of this growth, they are now seeking a Technical Delivery Manager to play a key role in delivering their technology roadmap while ensuring the stability and efficiency of existing systems and processes.

The Role

As a Technical Delivery Manager, you will sit within the operations function and take ownership of end‑to‑end project delivery across the organisation’s technology landscape. This is a hands‑on role that blends technical understanding with strong business alignment, ensuring systems and processes evolve together.

You will work closely with internal stakeholders and external partners to define requirements, manage delivery timelines, and support ongoing operational performance.

Key Responsibilities

Business Requirements

• Engage with stakeholders to gather and define business and system requirements
• Translate requirements into clear, agreed scopes of work
• Assess impact on existing systems and processes
• Work with third‑party vendors to define costs and delivery timelines

Project Delivery

• Manage project execution using established governance frameworks
• Provide regular progress updates to stakeholders
• Ensure delivery aligns with agreed timelines and business objectives

Operational Support

• Monitor system availability and performance
• Manage incident and problem resolution processes
• Coordinate with third‑party support providers where required
• Drive continuous improvement across systems and operations

About You

We’re looking for someone who is both technically capable and highly organised, with a proactive approach to problem‑solving.

Essential experience and skills

• Strong experience in business requirements gathering and stakeholder engagement
• Experience with Dynamics 365 CRM and Business Central
• Solid understanding of Azure platforms and Microsoft technologies
• Excellent organisational and multitasking abilities
• Strong communication skills, both written and verbal
• High attention to detail and a solutions‑focused mindset
• Proficiency in Microsoft Office tools

Personal attributes

• Calm under pressure and highly organised
• Proactive and forward‑thinking
• Comfortable managing changing priorities
• Confident communicating at all levels
• Positive, adaptable, and resilient
• Willingness to support business needs outside standard hours when required

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