Culligan UK specialises in delivering innovative and high-quality water solutions for homes and businesses throughout the United Kingdom. Our offerings include bottled and mains-fed water coolers, hospitality water systems, multi-functional taps, water softeners, and filtration systems, as well as customised water refill stations and drinking fountains. We are committed to promoting sustainable hydration solutions by reducing reliance on single-use plastics and providing access to great-tasting, high-quality water.
As part of Culligan International, a global leader in water treatment for over 85 years, we leverage both local expertise and world-class technology to meet diverse customers' hydration needs.
We are looking for a Key Account Executive to join the team.
This is a full-time role based in Wolverhampton with some opportunities for remote / hybrid work.
You will play a crucial role in fuelling revenue growth and enhancing profitability across our existing customer accounts by spotting and capitalising on upsell and cross-sell opportunities. In this position, you'll oversee the customer relationship throughout their lifecycle, serving as the trusted single point of contact while ensuring a smooth experience through proactive issue resolution, effective complaint management, and diligent oversight of invoicing and debt performance.
Main Responsibilities
- Forge robust, multi-tiered connections with our valued customers to stimulate account growth, while enhancing customer satisfaction and retention
- Craft and implement tailored Account Development Plans for our key accounts, detailing strategies for growth, retention, and service excellence
- Spot and initiate upsell and cross-sell opportunities throughout our diverse product range to boost sales and elevate revenue and margins
- Take the lead on resolving customer issues, managing escalations, and handling complaints to ensure favourable outcomes
- Conduct comprehensive account reviews (monthly or quarterly) in collaboration with clients to uncover opportunities for service enhancement and to evaluate invoicing, payment, and debt health
- Deliver consistent reports on account performance, including sales figures, revenue metrics, and customer insights
- Establish strong internal partnerships with teams in Customer Experience, Sales Operations, Marketing, Bid Management, Supply Chain, and Field Operations
- Assist in commercial negotiations to secure new business deals and renew existing contracts with customers
- Ensure the accuracy and current status of Salesforce and CRM data, reflecting account activities and opportunity pipelines effectively
Requirements
- Demonstrated experience in account management or customer success, preferably in a commercial or service-oriented setting
- Exceptional leadership capabilities with a proven track record in team management and development
- A history of successfully driving revenue growth through effective upselling and cross-selling within an established customer base, recognising the critical role of pipeline generation and customer engagement
- Robust analytical abilities coupled with strong commercial insight. Focused on results with a solid history of achieving targets
- Extensive experience in managing customer account relationships, including establishing trust, resolving complaints, negotiating, and conflict resolution
- Resilient, proactive, and deeply committed to customer satisfaction, always striving for continuous improvement
Benefits
- 23 days' holiday + Bank Holidays
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Cycle to Work scheme available
- Employee rewards and discounts
- Option to join Health Care Cash Plan
- 24/7 365-day access to Employee Assistance Programme through Health Assured
- Access to on-going learning and development with our online learning platform
- Free onsite parking
- Life Assurance
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