Sales Operations – Business Partner
Location: London or Madrid
Employment type: Permanent, full‑time; Hybrid role, 2 days per week in office.
Responsibilities
- Provide effective support to Salesforce.com users across a global platform.
- Act as the initial point of escalation for complex system, process, and improvement‑related issues.
- Manage system change releases, including user communication, training, and adoption support.
- Lead the transition to, and ongoing delivery of, Business Unit reporting and performance management dashboards.
- Manage and engage the Super User Community, building strong and productive working relationships.
- Deliver direct user support and coaching, engaging end users through local forums and business meetings.
- Govern user management processes and provide troubleshooting support.
- Partner with stakeholders across the European business to gather reporting needs and translate them into clear requirements and dashboard/report designs.
- Analyse sales performance data to identify trends, risks, and opportunities, sharing insights to support leadership decision‑making.
- Act as a trusted data and reporting partner, continuously enhancing dashboards and insights based on stakeholder feedback.
Skills Required
- Strong stakeholder partnership and delivery capability, with proven experience working closely with senior leaders to design and deliver reporting and dashboards aligned to regional and strategic priorities.
- Excellent communication and visual storytelling skills, with the ability to convert complex data into clear, actionable insights.
- Strong strategic mindset, working closely with Sales Leadership to align business and operational insights across regions.
- Solid experience working with technologies such as Salesforce to support data‑driven decision‑making.
- Proven Sales Operations experience, including the design and delivery of sales‑supporting processes aligned to business needs and Sales Operations standards.
- Strong understanding of change management, user enablement, and adoption.
Nice to Have
- Experience designing, building, and maintaining intuitive self‑service dashboards in Power BI.
- European language skills, such as Spanish or French.
Benefits
- United Kingdom:
- 30 days holiday a year with option to buy up to 2 additional days.
- Pension – automatically enrolled; employer contribution 10% of basic salary.
- Private medical insurance – comprehensive cover for you and family.
- Short‑term remote work abroad – up to 20 days per year.
- Spain:
- 28 days annual leave, plus birthday off.
- Hybrid working model – up to 3 days per week working from home.
- Private health insurance with premium coverage.
- Life insurance above statutory requirements.
Equal Employment Opportunity: QBE is an equal opportunity employer and complies with equal employment opportunity legislation in each jurisdiction it operates.
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