Client Services Director
DNA Recruit is partnering with a leading Shopper Marketing Agency to appoint a Client Services Director to drive UK and European growth from their Leeds hub, with regular travel to Newcastle. This senior leadership role goes far beyond in-store POS and e‑commerce assets, focusing on shopper strategy, category growth, retail engagement, and innovation to help global brands win at the point of purchase.
Key Responsibilities
- Identify and convert long‑term growth opportunities across brand, category, engagement, and innovation
- Build and grow senior client relationships, becoming a trusted strategic partner
- Lead annual planning, scope development, and commercial negotiations
- Partner with new business teams on pitches and onboarding of new clients
- Ensure the agency is embedded as a strategic partner within client organisations
- Oversee delivery across a major client portfolio, ensuring high‑quality, measurable output
- Shape responses to complex briefs across shopper, category, and retail strategy
- Champion ROI‑led thinking, KPIs, and effectiveness frameworks
- Own forecasting, budgeting, and margin performance across accounts
- Ensure strong scoping, resourcing, and delivery discipline
- Lead, mentor, and develop Account Directors and Account Managers
- Build a high‑performance, collaborative team culture
- Support succession planning and capability development
- Act as a senior voice in shaping client services, ways of working, and agency growth
- Stay ahead of shopper, retail, and category trends
Requirements
- Proven experience in a senior client services or account leadership role within a shopper marketing, brand experience, or integrated agency
- Strong background across brand, category, and retail engagement work
- Proven commercial acumen with experience driving growth and profitability
- Experience managing complex, multi‑account portfolios
- Confident communicator and presenter at senior stakeholder level
- Experience delivering digital, content, and technology‑led campaigns
- Strong leadership skills with the ability to inspire and develop teams
- Natural relationship builder with gravitas, energy, and influence
Benefits
- Salary: £70K– £85K + Bonus
- Location: Leeds (Hybrid) – regular travel to Newcastle required
DNA Recruit is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
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