Position: Senior Marketing Operations Manager (Leisure & Hospitality)
Location: London (Hybrid + regular site travel)
Package: £65 000 to £75 000 + benefits + bonus
Looking to step into a highly visible marketing operations role within a fast-paced, customer-facing environment? This is an exciting opportunity for an experienced marketing professional to play a key role in delivering high-quality campaigns and customer experiences across a multi-site leisure and hospitality business.
The Role
Reporting into the Marketing Director, you’ll be responsible for ensuring marketing activity is executed effectively across channels and in-venue environments. You’ll support the delivery of marketing plans and ensure campaigns and initiatives are executed consistently, on time, and to a high standard across all sites and touchpoints.
Key responsibilities include:
- Coordinating the execution of marketing campaigns across multiple channels and locations
- Managing campaign timelines, deliverables, and dependencies to ensure smooth delivery
- Contributing to improved processes, planning, and ways of working across marketing operations
- Working closely with site teams to ensure clear communication and readiness for upcoming activity
- Ensuring in-venue marketing (e.g. signage, events, promotions) is delivered accurately and consistently
- Monitoring campaign delivery and gathering feedback to identify improvements
- Supporting post-campaign reviews and tracking customer feedback, reviews, and performance indicators
Does this describe you?
- Previous experience in marketing and operations focused role/s
- Must have worked in a multi-venue environment
- A strong focus on execution, with a drive to continuously improve how things are delivered
- Experience delivering campaigns in fast-paced, customer-facing or multi-site environments
- Clear communication skills and the ability to coordinate multiple stakeholders
- Commercial awareness and an understanding of how marketing activity impacts customer experience
- Strong organisational skills with the ability to manage multiple projects simultaneously
- A practical, solutions-focused mindset with strong attention to detail
- Confidence working cross-functionally, particularly with operational or site-based teams
Why should you apply?
- Opportunity to work across a diverse and dynamic customer-facing environment
- A role with real impact on customer experience and campaign delivery
- Collaborative and fast-moving culture with strong opportunities to develop
- Clear progression pathway as the business continues to scale
If you enjoy owning delivery, solving complexity, and ensuring campaigns land brilliantly in the real world, this role offers real scope to make an immediate impact. Apply now!
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