Copy of Customer Lifecycle Lead

Company Description

Looking to join a business where you can shape the future of customer engagement and make a real commercial impact? Want to help move CRM from campaign‑led marketing to an insight‑led function that drives growth, retention, and customer value?

Job Description

The CRM Manager will own and optimise the end‑to‑end customer lifecycle across our trade customer base, using data, insight, and automation to drive growth, retention, and share of wallet. This role is critical in shifting CRM from campaign‑led marketing to a commercially driven, insight‑led function that supports account development and customer experience at scale.

Benefits

• Bonuses: Gainshare bonus scheme – get rewarded for growth / Performance Related Bonus scheme
• Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!)
  • You can also buy and sell holiday each year.
  • Enhanced parental leave.
• Support & Development: Extensive learning opportunities from day one
• Contributory pension scheme and life assurance
• Health & Wellbeing: Private Medical Insurance / Free virtual GP service, Healthy Mind Champions, and more!
• Perks: Staff discounts, exclusive holiday offers and free financial support and education.

Qualifications

At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles. The behaviours that will set you up for success as a CRM Manager (Customer Lifecycle and Insights) include:

• Collaboration – Building partnerships and working collaboratively with others to achieve shared objectives
• Accountability – Taking action, overcoming obstacles, and meeting commitments
• Customer Focus – Building strong customer relationships and delivering customer‑centric solutions
• Curious – Seeking new ways to grow and be challenged, using formal and informal learning channels
• Optimises Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

We’re looking for a commercially minded CRM expert with strong experience in B2B or trade environments. You’ll know how to use data and insight to drive growth, with experience across CRM and automation platforms, customer segmentation, and personalised lifecycle activity. You will be confident working with sales and technical teams, you’ll be able to turn customer insight into measurable commercial impact.

We can’t wait to hear from you!

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