Underwriting Operations Business Partner
Date: 22 Aug 2024
Sector: INSURANCE
Type: Permanent
Location: London
Salary: £55000 - 65000 per annum
Email: brian@taylorjamesresourcing.com
Ref: BT71511
Underwriting Operations Business Partner £highly competitive + bonus
This would be an excellent opportunity for a candidate with insurance operations experience and familiarity with London Market Insurance processes and systems to develop their career and move to a highly regarded underwriters. The company offer a full benefits package including generous on-target bonus of 15%.
The successful candidate will be responsible for the risk administration service delivery by an Outsourced Business Partner, and Underwriting Operations to an Underwriting Team.
Main duties
- Oversight of the risk administration Standard Operating Procedures, process flow charts and controls relevant to the Underwriting Teams. Amend documentation annually, or whenever business change is planned.
- Act as the key contact, co-ordinator and point of escalation between the Underwriting Team, Underwriting Operations and the Outsourced Business Partner. Respond to queries from all stakeholders to ensure an efficient service is delivered. Attend / lead meetings as required with relevant stakeholders.
- Responsible for the management and training of the Underwriting Operations Team members who support the Underwriting Team.
- Standardise services alongside other Underwriting Operations Business Partners who are responsible for different Underwriting Teams, to create flexibility in operational support model during peak periods and business needs.
- Identify opportunities to automate or outsource further tasks and follow governance processes and testing associated with the changes.
- Monitor daily / weekly / monthly KPIs updating Senior Operations and Underwriting Management. Ensure workflows remain in service and maintain a high level of data quality.
- Coordinate shared email boxes supporting the Underwriting Team. Triage correspondence and action promptly to avoid backlogs.
- Monitor data quality entry by the Outsourced Business Partner and Underwriting Operations Assistants in via sample checks and exceptions reports. Perform root‑cause analysis for any issues.
- Support the organisations Board’s to maintain a corporate culture, policies and procedures that pay due regard to the interests of customers and treats them fairly at all times.
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