Company: Tŷ Hafan
Location: Rottingdean
Posted: May 20th, 2026
We have a fantastic opportunity for an enthusiastic and passionate Deputy Shop Manager, who loves working with people, to work 22.5 hours per week (3 days).
Located in Barry, our well-established shop is friendly and is at the heart of the local community.
Whilst Barry is one of our smaller shops, it is also one of our longest established. It is situated in the heart of Barry High Street, surrounded by a range of unique boutique shops. It enjoys strong, loyal support and has established a solid donor and customer base, making it consistently one of our top-performing locations. The shop team pride themselves on offering competitively priced, high- quality donations, all beautifully merchandised within this recently refurbished store. Located close to our hospice, the team are passionate ambassadors for the charity, helping to promote both the shop and our wider work. The shop is supported by a dedicated and long‑standing volunteer team who care deeply about the shop, the charity and the local community. Their commitment ensures the shop remains welcoming, well presented, and a positive destination for all who visit.
As a Deputy Shop Manager you'll also support the Shop Manager to maximise the income and contribution of the shop, by meeting agreed KPIs and overseeing all aspects of day‑to‑day operations, including stock management, visual merchandising, Gift Aid processes, maintaining excellent shop standards and delivering excellent customer service.
The role involves leading and developing a team of staff and volunteers and ensuring procedural compliance, while promoting Tŷ Hafan’s values and acting as an ambassador within the local community. The Deputy Shop Manager also contributes to wider charity initiatives, maintains strong communication with central teams, and supports the organisation’s income‑generation goals by ensuring a commercially effective, safe, and welcoming shop environment.
You will be required to work 3 days per week Monday to Saturday 9.00am to 5.00pm.
We are looking for someone with retail or customer facing experience who is able to support the Shop Manager in delivering targets and objectives. You will be able to demonstrate commercial awareness, strong organisation skills, a drive to provide excellent service and share responsibility for the performance of the shop.
You enjoy working with people and can quickly build positive relationships and demonstrate compassion for customers, volunteers, colleagues, and the local community. You’re personable, professional and bring warmth and enthusiasm to every interaction.
As well as supporting the Shop Manager with the day to day running of the store, you will lead by example and motivate and grow the volunteer team who are crucial in the running of the shop, and help create a positive, inclusive and fun team culture.
You have a keen eye for detail and a natural flair for creating an inviting, commercial shop floor. You’re comfortable working at pace, managing multiple tasks, and adapting to the needs of the day - whether that’s supporting volunteers, helping to move and process stock, or stepping onto the till to drive sales and Gift Aid.
You’re flexible, reliable and ready to take ownership when needed - confident in making decisions, following procedures, and keeping the shop safe, compliant and running smoothly. You’re also passionate about the role charity retail plays in sustainability, community engagement and raising vital funds.
Please note this role is subject to the outcome of an Enhanced DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance.
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