Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries, delivering tailored solutions that resonate deeply with audiences.
About the role
Senior Digital Operations Manager – Global Digital & Social Operations. Based in Kingston, United Kingdom (3 days in office per week, 2 days remote). This role focuses on converting the client’s global social strategy into consistent, high‑quality execution across markets. You’ll create alignment and operational discipline across local and regional teams, enabling distinctive, on‑brand social activity at scale.
Key Responsibilities
- Serve as programme manager across priority EU markets (France, Turkey, Benelux, Poland, Spain), overseeing planning, reporting, and governance.
- Act as the operational lead for the Social Hub, coordinating harmonised reporting, creative alignment, and content planning.
- Own cross‑market planning processes, timelines, and delivery governance to ensure consistent execution of global strategy and content pillars.
- Act as day‑to‑day coordinator between global channels, regional teams, and local markets; remove blockers, escalation issues, and keep programmes on track.
- Maintain and evolve content calendar frameworks and planning templates; ensure cadence and scheduling discipline for peak and campaign activity across Instagram, TikTok, and emerging platforms.
- Support local markets in adapting and repurposing global assets while maintaining brand and tone‑of‑voice consistency.
- Collaborate with key EU markets and integrate local paid‑marketing plans with social media content.
- Track performance with native and third‑party tools, produce dashboards, translate insights into actionable recommendations, and diagnose performance trends.
- Brief, coordinate, and manage agencies and external partners operationally (creative, influencer, media) to ensure delivery against timelines and quality standards.
- Build and maintain governance, approval workflows, and version controls to reduce risk and increase speed to market.
- Identify operational efficiencies, tooling, or capability improvements to evolve the social setup.
Qualifications
- 3+ years of experience in digital marketing, social media, or influencer marketing (brand or agency), with demonstrable multi‑market or regional coordination.
- Strong programme/project management skills, able to manage complex cross‑market workstreams and competing priorities.
- Hands‑on social experience and credibility: deep understanding of TikTok and Instagram, content formats, and what good execution looks like.
- Experience with native platforms and/or tools such as Hootsuite, Later, Sprinklr, or similar.
- Comfortable extracting and interpreting data to create actionable insights and clear reporting for international audiences.
- Excellent stakeholder management and communication skills; confident presenting to senior cross‑functional audiences.
- Proactive ownership mindset, resilient under pressure, and able to work autonomously across a matrixed organisation.
- Comfortable working across international teams; additional European language skills are advantageous.
- Highly organised, detail‑oriented, and process‑driven.
- Strategic yet pragmatic: can translate strategy into operational plans.
- Collaborative and influential: builds strong relationships across internal and external teams.
- Curious about culture and trends, with a keen eye for what will resonate with Gen Z and younger audiences.
Req ID: 17074
OLIVER, a part of the Brandtech Group, is an equal‑opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets. We work towards embedding sustainability into every department and through every stage of the project lifecycle.
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