Job Details
38.75hrs p/w; Tue 09:30 - 18:00; Wed 14:15 - 22:45; Thu 09:45 - 18:15; Fri 14:15 - 22:45; Sat 11:00 - 19:30
About The Role
As a Department Manager at Victoria’s Secret you’ll be a key part in the management team, ensuring the success of your store and inspiring the team to achieve their targets and create the very best customer experience everyday.
Responsibilities
- Customer Experience – you’ll be delivering an exceptional customer experience to all our customers, from helping them find the perfect product to helping them complete their purchase at the till.
- Lead by example – energise the team, ensuring they have everything needed for their shift and that the store operates smoothly; maintain high brand standards and a personalised experience for every customer.
- Store targets – support the wider management team to achieve key KPIs across the store, focusing on sales growth and profitability.
- Store Standards – maintain store standards front and back, manage deliveries, replenish stock, help with loss prevention, and follow health & safety procedures.
- An eye for visuals – implement high brand visual standards and ensure the team meets them.
- Open eyes and ears – cultivate active listening, share ideas with the team and store partners, and contribute to business improvements.
- Store Operations – carry out opening and closing activities, including key holder duties per company procedures.
- Executing the new – support new product launches, floor set moves and audits, ensuring all team members are trained and ready.
About You
- Previous retail management experience in a fast‑paced store, with a record of exceeding sales targets and KPIs.
- Ability to manage a team to deliver objectives that drive strong performance and results.
- Passion for retail – love for front and back‑of‑house activities, and a commitment to delivering a unique customer experience.
- Love the customer – keen to develop customer service skills and product knowledge, and eager to engage in learning programmes.
- Lead with purpose – engage and develop the team with shared enthusiasm for the brand and experience.
- Relationships that count – keen to build valued relationships with customers, team members and wider business teams.
- Collaborate with purpose – work with the team to share enthusiasm for the brand and create a great experience.
- Team Player – flexible, supportive, and creates a positive working environment for all.
- Fast is fun – thrives in a busy environment, enjoys multitasking, problem‑solving, and collaboration.
About Us
Victoria’s Secret UK & IRE is a joint venture between Victoria’s Secret & Co. and Next plc group, uniting two global retail leaders to deliver iconic lingerie, seamless service, and standout brand storytelling across our stores and digital platforms.
About the Team
- Set flexible working schedules to suit both the business and your lifestyle.
- 25% off a wide selection of styles at Victoria's Secret, Next, Gap in‑store.
- Exclusive offers from over 3,500 retailers through Reward Gateway.
- Incentives and competitions with amazing prizes that run all year round.
- Access to free financial, health, and wellbeing services, including 24/7 digital GP.
- Learning and development opportunities, and on‑the‑job training.
- Core benefits such as pension contributions and life assurance.
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long‑term condition, feel free to get in touch with us by email UKHR@victoriassecret.co.uk (please include “Workplace Adjustments” in the subject line).
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