Job Title
Senior Sales Operations Manager
Location
Manchester Hybrid
Salary
Up to circa £80,000
Benefits
- 25 days holiday (rising to 30 with service) + birthday off
- Generous matched pension + life assurance
- Private medical cover (Bupa)
- Holiday buy/sell scheme (up to 5 days)
- Eye care support + Employee Assistance Programme
- Recognition awards + regular social events
- Strong learning & development opportunities
About the position
A brilliant opportunity for an experienced Operations leader to join a growing financial services business in a newly created, high-impact role. Sitting as one of three Senior Managers, this position is key to bringing operational structure, process discipline, and alignment across multiple locations and product lines. You'll need a strong background in lending (ideally within an intermediary-led environment), proven experience leading cross‑functional teams, and a track record of driving process improvement within a fast-paced, regulated setting.
This role suits a highly collaborative leader who is comfortable getting into the details, improving how things work, and working closely with other senior stakeholders to deliver a consistent, high-performing operation.
Responsibilities
- Lead and develop the Sales Operations team, delivering against SLAs, KPIs, and customer outcomes.
- Drive operational excellence by improving processes, efficiency, and performance.
- Collaborate closely with senior leaders to ensure alignment across locations and product lines.
- Act as the operational lead, bringing structure and consistency across the function.
- Identify and resolve operational challenges, driving continuous improvement.
- Support business change initiatives, including systems and process transformation.
Experience required
- Proven experience in Sales Operations or Operations Leadership.
- Background in lending environments (e.g., mortgages, second charge, specialist lending, intermediary-led).
- Experience leading cross‑functional teams in a regulated, fast‑paced setting.
- Strong knowledge of operational processes, SLA/KPI management, and continuous improvement.
- Exposure to change/transformation projects and/or systems or platform implementation (desirable).
- Strong stakeholder management and ability to work collaboratively at a senior level.
- Hands‑on, detail‑oriented approach with a focus on operational delivery and execution.
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